Healthcare navigator

Covenant Living Communities and Services•Plantation, FL

7d•$70,158 - $100,414

About The Position

The Senior Manager, Healthcare Navigator and Admissions oversees referrals, payor mix, and the daily referral and admission workflow for an assigned skilled care location. The role combines sales and business development with supervision of admissions processes and outcomes, external relationship management, and collaboration across Covenant Living service lines to support customers’ healthcare needs. The position is responsible for department and employee management, occupancy and revenue performance, and customer satisfaction. Approximately 80% of the role focuses on sales, referral management, business development, and employee supervision; approximately 20% focuses on admissions processes, procedures, and technical functions. The position reports directly to the Healthcare Administrator and works in cooperation with the National Director of Healthcare Sales and other Covenant Living leaders. It manages the Admissions Coordinator and supports effective admissions, documentation, communication, and team performance.

Requirements

Bachelor’s degree required.
Medicare, Public Aid/Medicaid, managed care, and insurance knowledge or experience required.
Demonstrated leadership and team management experience in sales, marketing, or business development.
Excellent interpersonal skills and understanding of customer service, sales, and marketing concepts.
Ability to serve the public graciously, understand older adults’ needs, protect confidential resident information, and exercise good judgment.
Ability to work independently, organize work with attention to detail and accuracy, direct and follow through on team tasks, and demonstrate initiative.
Ability to work under time-sensitive conditions, adapt to changing needs, and multitask effectively.
Excellent verbal and written English communication skills, with tact, poise, and confidence in customer interactions.
Advanced computer skills, including Microsoft Office, CRM software, and electronic medical record systems.
Ability to read and write English and communicate clearly and audibly.
Valid driver’s license in good standing and reliable transportation for travel in surrounding communities.

Nice To Haves

Eight or more years of healthcare-related experience is preferred.
Previous experience with older adults in a long-term care setting is preferred.
RN or LVN licensure may be considered but is not required.

Responsibilities

Direct and maintain relationships with professional, clinical, governmental, and community referral sources to meet or exceed sales goals.
Lead outreach to targeted referral sources and influencers in medical, professional, and general communities, collaborating with other healthcare team members.
Conduct group presentations and one-to-one sales presentations, assess customer needs and outcomes, and build professional relationships.
Manage follow-up by the sales and admissions team on inquiries through phone calls, letters, visits, and digital referral systems.
Plan and conduct healthcare tours for prospective patients, answer questions, and explain policies.
Review competitors’ services and market position annually and respond to relevant market trends.
Develop and execute a census development plan in partnership with the Healthcare Administrator, sales team, and National Director of Healthcare Sales.
Review employee leave requests, support onboarding and competency development, and oversee training and in-services.
Oversee the campus-controlled marketing budget and other applicable budgets, stewarding organizational resources.
Use approved CRM software to monitor sales activity, admission outcomes, leads, and referral sources; submit monthly performance reports to the Healthcare Administrator and National Director of Healthcare Sales.
Oversee payer mix and admissions in collaboration with the Healthcare Admissions Coordinator to support census, revenue, and occupancy targets.
Direct the Admissions Coordinator and participate in admissions when needed.
Ensure admission documentation, screenings, payer verifications, approvals, and notifications comply with state, federal, and organizational requirements; train and support the Admissions Coordinator on required tools, processes, and policies.
Coordinate with the Business Office, Social Services, Medical Records, and other staff regarding residents’ payment sources and ensure records are current.
Obtain information about prospective residents’ care needs and acuity from referral sources to support timely admission decisions and supervise admission coordination.
Communicate with hospitals and health systems, conduct bedside visits or assessments when needed, and evaluate whether the campus can meet prospective residents’ healthcare needs.
Answer prospective and current residents’ and families’ questions and direct them to appropriate resources; suggest alternative living arrangements when needed.
Protect the confidentiality of resident and applicant information and participate in community transition meetings.
Maintain relationships with discharge planners and other community health professionals to support referrals.
Manage, develop, motivate, and engage the Admissions Coordinator and associated admissions process; cultivate a positive work environment for staff.
Perform other duties as assigned.