Healthcare Navigator for Skilled Nursing Services

CHSGa•Sparta, GA

About The Position

The Healthcare Navigator for Skilled Nursing Services coordinates pre-admission and admission processes and supports patients and families through the transition into the center. The role gathers information from patients, families, referral sources, and centralized intake; completes admission paperwork; confirms room readiness; visits and orients new admissions; and helps address healthcare navigation needs through participation in the center’s interdisciplinary team. The position also coordinates outreach and admissions coverage plans, develops strategic outreach activities and partnerships with affiliated healthcare partners, and supports the System’s mission and collaborative work. The role requires knowledge of long-term care admissions, advanced directives, and Medicare, Medicaid, private-pay, and third-party reimbursement. The position reports no supervisory responsibilities.

Requirements

Bachelor’s degree in Business Administration, Social Work, Marketing, or a related field; alternatively, an associate’s degree in a related field with three years of experience.
Knowledge of long-term care admission requirements and advanced directives.
Knowledge and understanding of Medicare, Medicaid, private-pay, and third-party reimbursement.
Understanding of the Healthcare Navigation Statement and support functionality, and of the admission packet, with the ability to explain it to patients and families.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals.
Ability to apply common-sense understanding to instructions and solve problems involving several concrete variables in standardized situations.
Proficiency with Microsoft Outlook, Excel, and Word.
Ability to regularly sit, talk, or hear; frequently walk; use hands to handle or feel objects and reach with hands and arms; and occasionally stand. Close and distance vision and ability to adjust focus are required.
No supervisory responsibilities.

Responsibilities

Coordinate pre-admission and admission processes, obtain pertinent information from patients and/or families, referral sources, and centralized intake, and complete admission paperwork with patients and families.
Verify that the patient’s room and related arrangements are ready before admission.
Maintain contact with and support patients and families as they manage the patient’s transition.
Visit new admissions frequently to provide a consistent patient experience.
Orient patients to the center environment.
Participate in the center’s interdisciplinary team to assist with healthcare navigation needs.
Maintain frequent contact with the center’s central intake coordinators within designated response times.
Coordinate backup outreach, tour, and admission plans for nights and weekends.
Oversee development of the center’s strategic outreach plans and activities.
Develop partnerships and consistent communication with affiliated healthcare partners, navigators, and advocates to support appropriate care, setting, and timing based on patient needs.
Promote the System’s image and reputation through servant leadership and direct, open communication.
Contribute to committees, workgroups, project management, and other collaborative System efforts.
Perform other duties as necessary to ensure the success of the System.
Maintain current information about agencies to which referrals may be made and communicate admission information to other departments.