Healthcare Navigator for Skilled Nursing Services

CHSGa•Eatonton, GA

About The Position

The Healthcare Navigator for Skilled Nursing Services coordinates pre-admission and admission processes at Eatonton Health & Rehab. The role gathers information from patients, families, referral sources, and centralized intake; completes admission paperwork; and verifies that rooms are ready. It supports patients and families through the transition, provides visits to new admissions, orients patients to the center, and participates in the center’s interdisciplinary team to address healthcare navigation needs. The navigator maintains contact with central intake, plans backup coverage for outreach, tours, and admissions during nights and weekends, and oversees the center’s strategic outreach plans and activities. The role develops communication and partnership with healthcare partners, navigators, and advocates to help deliver appropriate care in the appropriate setting and at the appropriate time. It also contributes to system committees, workgroups, project management, and other collaborative work, and performs other duties as needed. The position requires knowledge of long-term care admission requirements, advanced directives, payer reimbursement, referral agencies, and admission materials. The role requires effective written and verbal communication, basic mathematical and reasoning skills, and proficiency with Microsoft Outlook, Excel, and Word. The work environment is usually quiet. Pay is $23.95 to $30.95 per hour, with weekly pay.

Requirements

Bachelor’s degree in Business Administration, Social Work, Marketing, or a related field; alternatively, an associate’s degree in a related field with three years of experience.
Understanding of the Healthcare Navigation Statement and support functionality.
Understanding of the admission packet and ability to explain it to patients and families.
Knowledge of long-term care admission requirements and advanced directives.
Knowledge and understanding of Medicare, Medicaid, private-pay, and third-party reimbursement.
Ability to maintain up-to-date information about referral agencies and communicate admission information to other departments.
Ability to read and interpret documents, write routine reports and correspondence, and speak effectively before groups.
Ability to perform basic arithmetic and apply common-sense reasoning to standardized situations involving concrete variables.
Proficiency with Microsoft Outlook, Microsoft Excel, and Microsoft Word.
Ability to meet the listed physical demands, including regularly sitting, talking, or hearing; frequently walking, handling objects, and reaching; and occasionally standing.

Responsibilities

Coordinate pre-admission and admission processes by obtaining information from patients, families, referral sources, and centralized intake.
Complete admission paperwork with patients and families and verify that the patient’s room and related arrangements are ready before admission.
Maintain contact with and support patients and families as they manage the patient’s transition.
Visit new admissions frequently to provide a consistent patient experience and orient patients to the center environment.
Participate in the center’s interdisciplinary team to assist with healthcare navigation needs.
Maintain contact with the center’s central intake coordinators within designated response times.
Coordinate backup plans for outreach, tours, and admissions during nights and weekends.
Oversee development of the center’s strategic outreach plans and activities.
Develop partnerships and communication flows with affiliated healthcare partners, navigators, and advocates.
Promote the System’s image and reputation through servant leadership and direct, open communication.
Contribute to committees, workgroups, project management, and other collaborative efforts of the System.
Perform other duties as necessary to ensure the success of the System.