Healthcare Navigator for Skilled Nursing Services - DAY

CHSGa•Lyons, GA

About The Position

Oxley Park Health & Rehab is hiring a full-time Healthcare Navigator for Skilled Nursing Services. The role coordinates pre-admission and admission activities, supports patients and families through the transition into the center, and helps ensure patients receive care in the appropriate setting. The navigator works with patients, families, referral sources, the center’s interdisciplinary team, central intake coordinators, and affiliated healthcare partners. The position also supports outreach planning and contributes to collaborative work across the System. The role requires a bachelor’s degree in Business Administration, Social Work, Marketing, or a related field, or an associate’s degree in a related field with three years of experience. Candidates should understand long-term care admission requirements, advanced directives, and Medicare, Medicaid, private-pay, and third-party reimbursement. Proficiency with Microsoft Outlook, Excel, and Word is required. The position has no supervisory responsibilities.

Requirements

Bachelor’s degree in Business Administration, Social Work, Marketing, or a related field; alternatively, an associate’s degree in a related field with three years of experience.
Knowledge of long-term care admission requirements and advanced directives.
Knowledge and understanding of Medicare, Medicaid, private-pay, and third-party reimbursement.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or associates.
Basic arithmetic ability, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and handle problems involving several concrete variables in standardized situations.
Proficiency with Microsoft Outlook, Microsoft Excel, and Microsoft Word.

Responsibilities

Coordinate pre-admission and admission processes by gathering information from patients, family members, referral sources, and centralized intake, and complete admission paperwork with patients and families.
Verify that the patient’s room and other necessary arrangements are ready before admission.
Maintain contact with and support patients and families, including helping them through the patient’s transition.
Visit new admissions frequently to support a consistent patient experience and orient patients to the center environment.
Participate in the center’s interdisciplinary team to address healthcare navigation needs.
Maintain frequent contact with central intake coordinators within designated response times.
Coordinate backup plans for outreach, tours, and admissions during nights and weekends.
Oversee development of the center’s strategic outreach plans and activities.
Develop partnerships and communication flows with affiliated healthcare partners, navigators, and advocates to support appropriate levels and settings of care based on patient needs.
Promote the System’s image and reputation through servant leadership and direct, open communication.
Contribute to committees, workgroups, project management, and other collaborative System efforts.
Perform other duties as necessary to support the success of the System.
Maintain current information about agencies to which referrals may be made.
Communicate admission information to other departments.
Explain the healthcare navigation statement, support functionality, and admission packet to patients and families.