PATIENT NAVIGATOR

Alivio Medical Center•Chicago, IL

19d•$20 - $20•Onsite

About The Position

The Patient Navigator creates a welcoming environment for patients and guests of Alivio Medical Center (AMC) and Cook County Health & Hospital Systems (CCHHS). This highly visible customer-service role provides a friendly experience by escorting patients, family members, and guests to designated destinations after arrival and registration. The position also provides information and assistance about AMC and CCHHS services, supports patients with check-in kiosks, and conducts follow-up in-home visits. The role may involve unplanned tasks with potential exposure to blood, body fluids, or tissues, although regular exposure is not expected.

Requirements

High school diploma or GED.
One year of healthcare customer service experience.
Must be bilingual in Spanish and English.
Excellent customer service skills.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Ability to communicate clearly and concisely with people from various educational levels and backgrounds.
Ability to stand and walk for prolonged periods.
Ability to follow detailed instructions.
Ability to maintain confidential patient information in compliance with HIPAA.
Must be highly motivated, self-initiated, and flexible.
Must be prepared to work evenings, Saturdays, and Sundays.

Responsibilities

Greet patients and guests cordially, determine their needs, and direct them accordingly.
Provide timely escort services to patients and visitors throughout CCHHS and AMC.
Communicate with patients and guests in a sincere, friendly manner.
Serve as a resource for patients and guests seeking information, assistance, and recommendations.
Respond to inquiries and provide accurate information about CCHHS and AMC services.
Assist patients and guests with checking in at designated kiosks.
Provide follow-up in-home visits.
Identify and escalate priority issues as needed.
Perform other related duties as assigned.