RN, Navigator, Per Diem, Day Shift
About The Position
The RN Navigator acts as a patient advocate and guides patients through the clinical care system. The role establishes contact with patients and/or their family members or caregivers, explains clinical care options, and directs patients to services within Adventist Health, at outside facilities, and in the community for timely treatment and recovery. The RN Navigator identifies and addresses barriers that may prevent patients from receiving timely, appropriate care and connects them with healthcare and support resources. The role supports physicians and the interdisciplinary team to enhance clinical outcomes and patient satisfaction, and implements day-to-day care management interventions for identified clinic patients. This position is per diem and works day shift. It is based at Adventist Health Bakersfield, a 254-bed acute care hospital with 20 primary and specialty care medical offices.
Requirements
- Registered Nurse (RN) licensure in the state of practice is required.
Nice To Haves
- Bachelor’s Degree in Nursing (BSN).
- Clinical experience, preferably in managed care, disease management, or care management.
- Experience working with electronic medical records (EMR).
- Nurse Practitioner (NP) licensure in the state of practice.
- Certified Case Manager (CCM) or Chronic Care Professional (CCP) certification.
Responsibilities
- Assist patients and families in identifying and accessing institutional and community resources, and coordinate appointments.
- Implement care interventions and follow-up to support timely care, prevent delays, and ensure access to services and physician follow-up instructions.
- Interact with hospital departments and third-party payers to fulfill patient needs.
- Serve as the primary point of patient intake and conduct patient triage.
- Assess patients’ clinical, emotional, and social needs initially and on an ongoing basis, and make appropriate recommendations or referrals.
- Track ordered diagnostic tests and facilitate timely completion and confidential reporting of results to patients, families, and ordering clinicians, including interpretation.
- Coordinate long-term follow-up and track patient outcomes according to clinic protocols.
- Collaborate with patients, families, and healthcare providers to provide care in a safe, healing, humane, and caring environment.
- Provide learning opportunities for patients, family members, and team members, and provide health information to patients, families, and the treatment team.
- Represent the clinic in the community by promoting awareness of its services, conducting screenings, providing community education, and participating in outreach.
- Document coordinator and patient interactions in electronic or hardcopy charts according to hospital standards.
- Create reports from patient data, including volumes and outcomes; monitor, analyze, and report clinical and operational indicators to the clinic governing body; and identify performance-improvement opportunities.
- Perform other job-related duties as assigned.
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What This Job Offers
Education Level
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