Patient Navigator

Strive Health•Grand Rapids, MI

1d•$51,000 - $60,000•Hybrid

About The Position

The Patient Navigator supports Strive Health’s care team in engaging patients with its comprehensive care program for people with kidney conditions. Most patient interactions are by phone, with additional opportunities for in-person meetings at clinics, offices, events, and patients’ homes. Success is measured by scheduling patients for program appointments through relationship-building, education, and help navigating questions. The role involves proactive outreach to current and prospective patients within an assigned geographic area, educating them about available services, and supporting enrollment and continued participation. The Patient Navigator also develops relationships with partner nephrologists and practice staff, maintains accurate patient information in Salesforce or another CRM, and manages their schedule to meet quarterly targets. The position requires extensive business travel, including possible overnight stays, and in-person availability to meet business needs.

Requirements

High school diploma.
At least 4 years of experience working with customers or patients in a professional setting.
Experience promoting and selling services to end users.
Experience in customer service, sales, or a similar customer-facing role.
Proficient PC skills.
Business travel up to 80%, with some overnight travel.
Valid driver’s license and a working vehicle for home visits and travel within 100 miles of the designated territory.
Internet connection with minimum speeds of 3.8 Mbps down and 3.0 Mbps up, and latency below 60 ms.
Ability to travel and be onsite to meet business needs.

Nice To Haves

Bachelor’s degree.
Experience promoting and selling primary care or other healthcare-related services to high-needs populations.
Healthcare experience, particularly educating patients about care models or insurance plans.
Community health experience.
Empathy for the burden of kidney disease.

Responsibilities

Proactively contact current and prospective patients, primarily through face-to-face outreach and outbound calls, to explain care services and support enrollment within an assigned geographic area.
Build trusting, long-term relationships with patients and educate them about Strive enrollment requirements.
Meet or exceed daily expectations for outbound calls, patient connections, and enrollments.
Serve as an empathetic educational resource about Strive’s care model.
Build internal relationships and escalate patient support needs appropriately.
Conduct in-person outreach, including home visits and door knocking, clinic visits, and events or other engagement opportunities.
Meet with partner nephrologists and practice staff to build Strive’s credibility and arrange opportunities to meet patients at their locations.
Keep client information up to date in the CRM tool, such as Salesforce.
Maintain relationships with patients after enrollment to support retention and satisfaction.
Support the development of external partner relationships.
Meet in person with internal and external stakeholders to advance team and business priorities.
Own and manage a schedule to meet day-to-day responsibilities and quarterly targets.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Employee assistance programs.
Employer-paid and voluntary life and disability insurance.
Health and flexible spending accounts.
Performance-based bonus program.
401(k) with employer match.
Financial wellness resources.
Paid holidays, vacation time, and sick time.
Paid birthgiving, bonding, sabbatical, and living donor leaves.
Family-forming services through Maven Maternity at no cost.
Physical wellness perks and mental health support.
Annual professional development stipend.
Hybrid-remote flexibility, with in-person work as needed at an office, clinic, or patient home.