Career Navigator - Bendix Campus - FT
About The Position
The Career Navigator provides services that may include career counseling and coaching, evaluation, transitional employment, career readiness training, job placement, retention and support services, case coordination, tracking, and reporting. The role works with internal and external teams to deliver seamless, in-person services and maintain positive relationships that support optimal employment outcomes, including for justice-involved individuals. The position requires building trust and supportive relationships and serving individuals through in-person, email, and phone communication as needed. The Career Navigator reports to the Mission Services Team Lead, who evaluates performance annually. The role embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds the company’s core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.
Requirements
- High school diploma, equivalent, or ability to obtain one through the Excel Center.
- One to three years of relevant related experience.
- Proven experience successfully managing a caseload.
- Strong organizational skills and the ability to prioritize tasks, meet deadlines, and achieve required outcomes.
- Excellent verbal and written communication skills, including effective engagement with clients through email, phone, and in-person meetings.
- Ability to multitask and manage competing priorities.
- Adaptability and flexibility, including openness to change within the role.
- Proficiency in Microsoft Office Suite and accurate data entry into computer-based systems.
- Ability to make independent decisions confidently and effectively.
- Ability to build trust and foster relationships with participants, including justice-involved individuals.
- Knowledge of data privacy regulations and commitment to maintaining the confidentiality of sensitive information.
- Ability to collaborate effectively in a team environment.
- Ability to pass a criminal background check and drug screen.
- Reliable transportation, a current driver’s license, and proof of insurance to travel to different job sites.
- Authorized to work in the United States.
- Flexible availability.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static positions and look up or down.
- Ability to lift and/or move up to 50 lbs.
Nice To Haves
- Associate or bachelor’s degree in a related field preferred.
Responsibilities
- Provide job placement assistance, job retention support, career counseling, and maintain a job network.
- Offer individualized support and guidance to promote optimal employment outcomes for all individuals served, including justice-involved individuals.
- Deliver comprehensive, coordinated services tailored to each individual’s needs.
- Serve as the main contact and coordinator for the individual and other involved partners, people, or agencies throughout the individual’s journey.
- Maintain complete, accurate, and timely documentation of individuals served in accordance with established procedures, guidelines, funder requirements, and laws.
- Organize and regularly report essential caseload information in CaseWorthy to support program and organizational goals.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
