Mission Services Team Lead - Bendix Campus - FT

GOODWILL INDUSTRIES GROUP•South Bend, IN

6d•$50,000 - $50,000•Onsite

About The Position

The Mission Services Team Lead provides program oversight and staff development for a mission team of up to 12, ensuring program metrics are exceeded and programming adheres to the Opportunity Accelerator framework. The role calls for a detail-oriented leader with strong organizational, communication, management, leadership, and problem-solving skills. The position balances independence with structure, requires meeting strict deadlines while managing shifting priorities, and involves leading a diverse team to deliver quality programming and training that exceeds organizational goals. The Team Lead supervises the St. Joseph County, Elkhart County, and Northwest Indiana Opportunity Accelerator Teams and reports to the Director of Workforce Readiness, who evaluates performance annually. The role also requires understanding and embodying Goodwill’s mission to “Empower people to achieve their most abundant life” and its core values: Relentless Pursuit of Excellence, Customer First Mindset, Humble Confidence, Passion for Mission, and Do The Right Thing.

Requirements

Associate degree required.
Two years of experience working with client-centered programming, workforce development, and/or underserved populations.
Ability to build strong relationships with staff and clients and enhance a positive workplace culture through mutual respect, professionalism, and empathy.
Ability to perform well under pressure while working without consistent supervision.
Strong ability to hold oneself, staff, and clients accountable.
Detail-oriented, with strong organizational and planning skills.
Excellent written and verbal communication skills.
Ability to pass a criminal background check and drug screen.
Reliable transportation, a current driver’s license, and proof of insurance for travel to different job sites.
Authorized to work in the United States.
Flexible availability.
Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions and look up or down.
Able to lift and/or move up to 50 lbs.

Nice To Haves

Bachelor’s degree in a related field.
Previous experience using case management software such as Caseworthy, Salesforce, or Indiana Career Connect.

Responsibilities

Ensure daily mission-program operations adhere to the Opportunity Accelerator Framework and use client-centered approaches.
Monitor assigned program metrics and ensure clients receive impactful services with documented milestone achievements.
Support assigned staff in mastering job duties and attaining metrics, and facilitate professional development and skills training through weekly, monthly, quarterly, and annual individual and team meetings.
Build relationships with a diverse team and cultivate a positive working environment through empathy, active listening, collaboration, and curiosity.
Assist with launching new mission programs, events, classes, workshops, and graduations.
Address staff disciplinary issues proactively in alignment with Goodwill’s core values.
Provide program coverage during staff absences.
Facilitate or assist with onboarding, quarterly conversations, and annual performance reviews for assigned staff.
Maintain strict confidentiality when handling sensitive information.
Develop and grow employer and community partnerships, and secure MOUs to strengthen programming and improve client outcomes.
Collaborate with internal and external departments to stay informed about community resources, programs, and training opportunities.
Lead and participate in internal and external meetings as needed.
Seek growth opportunities using a continuous-improvement mindset for self and others.
Perform other duties as assigned by the supervisor.