Retail Team Lead (FT)

New Balance • Asheville, NC

11d • Onsite

About The Position

As part of the New Balance Retail Leadership Team, full-time Retail Team Leads assist with opening and closing the store, driving results, handling operational duties, and delivering a world-class experience for guests. They lead by example through New Balance’s Core Competencies.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent educational experience.
• Demonstrated leadership ability.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule to meet the demands of a thriving retail business, including weekends and holidays.
• Ability to lift 4 lbs. frequently and a maximum of 8 lbs. occasionally; kneel or squat frequently; move product boxes weighing up to 50 lbs. with assistance if necessary; stand for extended periods; climb ladders occasionally; and climb and descend stairs frequently, depending on location.

Nice To Haves

• Two years of retail supervisory experience preferred.

Responsibilities

• Be a positive leadership presence on the sales floor and communicate and coach professionally with associates.
• Help achieve store key performance indicators through associate training and development.
• May assist the store manager with creating schedules and lead floor moves.
• Deliver a great guest experience using the GUEST service model.
• Handle operational duties, including opening and closing the store, inventory control, and following operational procedures.
• Participate in recruiting, interviewing, and hiring top talent.
• Follow safety and reporting regulations, including proper lifting procedures.

Benefits

• Three medical insurance options, dental insurance, vision insurance, life insurance, and 401(k).
• Online learning and development courses, tuition reimbursement, $100 monthly student loan support, and mentorship programs.
• Yearly $1,000 lifestyle reimbursement, four weeks of vacation, 12 holidays, and parental leave.
• Temporary associates receive three medical insurance options, dental and vision insurance, and an associate discount.
• Part-time associates receive 401(k), short-term disability, a yearly $300 lifestyle reimbursement, and an associate discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED