Retail Team Lead (FT)

New Balance • Mosaic District, VA

5d • $20 - $30 • Onsite

About The Position

As part of the New Balance Retail Leadership Team, full-time Retail Team Leads assist with opening and closing the store, driving results, operational duties, and delivering a world-class experience for guests. They lead by example through New Balance’s Core Competencies. The position is based in the Mosaic District, Virginia, and is retail-only. The listed hourly pay range is $19.75–$29.60, with a stated midpoint of $24.65; actual base pay may vary based on factors including relevant experience, time in role, internal equity, and geographic location.

Requirements

• Must be at least 18 years old.
• High school diploma or equivalent educational experience.
• Demonstrated leadership ability.
• Strong customer service and verbal communication skills.
• Willingness to work a flexible schedule to meet retail business demands, including weekends and holidays.
• Ability to lift 4 pounds frequently and a maximum of 8 pounds occasionally.
• Ability to kneel or squat frequently, move product boxes weighing up to 50 pounds with assistance if necessary, stand for extended periods, climb ladders occasionally, and climb and descend stairs frequently depending on location.

Nice To Haves

• Two years of retail supervisory experience preferred.

Responsibilities

• Maintain a positive leadership presence on the sales floor and communicate and coach professionally with associates.
• Help achieve store key performance indicators through associate training and development.
• May assist the store manager with scheduling and lead floor moves.
• Deliver a great guest experience using the GUEST service model.
• Handle operational duties, including opening and closing the store, inventory control, and operational procedures.
• Participate in recruiting, interviewing, and hiring top talent.
• Follow safety and reporting regulations, including proper lifting procedures.

Benefits

• Three medical insurance options, dental insurance, vision insurance, life insurance, and 401(k).
• Online learning and development courses, tuition reimbursement, monthly student loan support, and mentorship programs.
• Yearly $1,000 lifestyle reimbursement.
• Four weeks of vacation and 12 holidays.
• Parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED