Hospitality Instructor - Bendix Campus - FT

GOODWILL INDUSTRIES GROUP • South Bend, IN

6d • $43,680 - $43,680 • Onsite

About The Position

The Hospitality Instructor provides engaging, hands-on and classroom-based instruction to participants enrolled in the Hospitality Training Program, preparing them for entry-level and advancement opportunities in the hospitality industry. The role delivers employer-aligned curriculum focused on in-demand skills, supports participants in earning program credentials, and maintains accurate instructional and student records. Instruction includes ServSafe competencies, customer service excellence, hotel front desk operations, and hospitality career exploration.

The instructor collaborates with Program Coordinators, Success Coaches, Career Navigators, and external employer partners to support student outcomes and workforce readiness. The position reports to the Director of Workforce Readiness, who evaluates performance annually. The role also embodies Goodwill’s mission to “Empower people to achieve their most abundant life” and upholds its core values: Relentless Pursuit of Excellence, Customer First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Requirements

• High school diploma or equivalent, or the ability to obtain one through The Excel Center.
• At least three years of relevant industry or instructional experience.
• Strong verbal and written communication skills, including the ability to communicate in person, by phone, and electronically with participants, employers, and program staff.
• Ability to build trust and positive relationships with diverse populations, including justice-involved individuals and adults facing barriers to employment.
• Working knowledge of current hospitality industry practices, expectations, and trends, and passion for the hospitality industry.
• Commitment to serving underserved individuals and communities with empathy, patience, and respect.
• Proficiency using technology to support instruction, curriculum delivery, and student engagement in classroom and hands-on training environments.
• Ability to pass a criminal background check and drug screen.
• Reliable transportation, a current driver's license, and proof of insurance; must be able to travel to different job sites.
• Authorized to work in the United States.
• Flexible availability.
• Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static motions and look up or down.
• Ability to lift and/or move up to 50 pounds.
• Ability to use instructional technology and equipment to deliver training.

Nice To Haves

• Associate or bachelor's degree in hospitality, education, workforce development, or a related field.
• Prior teaching or training experience.

Responsibilities

• Lead inclusive, engaging classroom and hands-on training sessions for diverse learners, adapting instruction to multiple learning styles and skill levels.
• Develop, deliver, and continuously update industry-aligned curriculum focused on essential and in-demand hospitality skills identified by local employers and credentialing bodies.
• Prepare participants to complete course assessments and earn industry-recognized credentials, including ServSafe and hospitality-specific certifications.
• Plan and manage instructional schedules, including daily training priorities, course sessions, assessments, and graduations.
• Instruct participants on employer expectations, workplace behaviors, customer service standards, and professional readiness in hospitality work environments.
• Collaborate with program staff to identify participant challenges or barriers to completion and implement strategies that support retention and student success.
• Maintain accurate student records, reports, and required documentation related to attendance, participation, progress, and credential attainment in accordance with Goodwill and funder requirements.
• Build and maintain relationships with local hospitality employers to support guest instruction, curriculum relevance, work-based learning opportunities, and job placement for program graduates.
• Perform other duties as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED