Patient Navigator

Strive Health•Midland, MI

19d•$51,000 - $60,000•Hybrid

About The Position

The Patient Navigator supports Strive Health’s care team in engaging current and prospective patients with its comprehensive care program for people with kidney conditions. Most patient interactions take place by phone, with additional in-person opportunities at clinics, offices, events, or patients’ homes. Success is measured by scheduling patients for program appointments through relationship-building, education, and helping patients navigate questions. The role covers an assigned geographic area and requires substantial business travel, including some overnight travel and visits within 100 miles of the designated territory. The Patient Navigator also builds relationships with partner nephrologists and practice staff, coordinates patient support needs with internal teams, maintains accurate information in Salesforce or another CRM, and supports patient retention and satisfaction after enrollment. The role calls for a positive, proactive approach to building the business and managing a schedule to meet quarterly targets.

Requirements

High school diploma.
At least 4 years of experience working with customers or patients in a professional setting.
Experience promoting and selling services to end users.
Experience in customer service, sales, or a similar customer-facing role.
Proficient PC skills.
Ability to travel for business up to 80%, including some overnight travel.
Valid driver’s license and a working vehicle for home visits and travel within 100 miles of the designated territory.
Internet connectivity with minimum speeds of 3.8 Mbps down and 3.0 Mbps up, and latency under 60 ms.
Ability to travel and work on-site to meet business needs.

Nice To Haves

Bachelor’s degree.
Experience promoting and selling primary care or other healthcare-related services to high-needs populations.
Experience in healthcare, particularly educating patients about care models or insurance plans.
Community health experience.
Empathy for the burden of kidney disease.

Responsibilities

Proactively contact current and prospective patients, primarily through in-person outreach and outbound phone calls, to explain available care services and enroll patients in an assigned geographic area.
Build trusting, long-term relationships with patients and explain Strive’s enrollment requirements.
Meet or exceed daily expectations for outbound calls, patient connections, and enrollments.
Serve as an empathetic educational resource about Strive’s care model.
Build internal relationships and escalate patient support needs appropriately.
Conduct face-to-face outreach, including home visits and door knocking, clinic visits, events, and other in-person engagement as needed.
Meet with partner nephrologists and practice staff to build Strive’s credibility and access to patients at their locations.
Maintain up-to-date client information in the CRM, such as Salesforce.
Maintain patient relationships after enrollment to support retention and satisfaction.
Support the development of external partner relationships.
Meet in person with internal or external stakeholders to facilitate team and business priorities or opportunities.
Manage a schedule and day-to-day responsibilities to achieve quarterly targets.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance.
Employee assistance programs.
Employer-paid and voluntary life and disability insurance.
Health and flexible spending accounts.
Performance-based bonus program.
401(k) with employer match.
Financial wellness resources.
Paid holidays, vacation time, and sick time.
Paid birthgiving, bonding, sabbatical, and living donor leaves.
Family-forming services through Maven Maternity at no cost.
Physical wellness perks and mental health support.
Annual professional development stipend.
Hybrid-remote flexibility, with in-person work as needed at an office, clinic, or patient home.