Pharmacy Technician, Medication Management Navigator
About The Position
Performs pharmaceutical procedures for medication preparation and distribution to support safe, effective, and cost-efficient medication therapy. Uses sound judgment and clinical skills to provide pharmaceutical support for patients’ plans of care based on their diagnoses, in a timely manner. Follows applicable local, state, and federal regulations, codes, policies, and procedures to ensure privacy and safety. The role may also include performing specific procedures and orienting other staff to the department. This clinic-based role works closely with the pharmacy team and regularly interacts with patients and healthcare professionals to coordinate patient care. It operates in a fast-paced environment emphasizing compliance and regulatory standards in patient care and medication management.
Requirements
- Graduation from an accredited Pharmacy Technician program or meeting Board of Pharmacy requirements to obtain registration.
- One year of recent relevant experience.
- One of the following credentials: Registered Pharmacy Technician (PHRMTECHR), Pharmacy Technician (PHARMT), Certified Pharmacy Technician (PHARMC), or Pharmacy Intern (PHARMI).
- Knowledge of medical terminology, generic and trade pharmaceutical names, pharmaceutical calculations, and laws and regulations.
- Knowledge and understanding of different pharmacy practice settings, including narcotic delivery and procedures.
- Ability to identify and use pharmaceutical and medical terms, abbreviations, and symbols commonly used in prescribing, dispensing, and medication recordkeeping.
- Basic working knowledge of legal requirements and accreditation standards, including The Joint Commission, Title XXII, Department of Homeland Security (DHS), Drug Enforcement Administration (DEA), Food and Drug Administration (FDA), and United States Pharmacopeia (USP).
- Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including people without medical backgrounds.
- Well-developed time-management and organizational skills, including the ability to prioritize assignments, follow standardized operating procedures and scientific methods, achieve objectives, and meet deadlines.
- General knowledge of computer applications such as Microsoft Office Suite (Word, Excel, and Outlook), related pharmaceutical technology, EHR, and EPIC.
Responsibilities
- Process and submit prior authorizations for specialty medications and follow up with payers to expedite approvals.
- Help patients obtain financial assistance, including copay cards and grants, and liaise with pharmaceutical manufacturers and assistance programs.
- Ensure compliance with accreditation standards, such as URAC and ACHC, and collaborate with the quality assurance team on documentation.
- Manage cold-chain packaging for temperature-sensitive medications; coordinate shipping and track deliveries to ensure compliance.
- Support specialty pharmacy patients with medication adherence, refill reminders, and care coordination, and communicate with healthcare providers.
- Coordinate medication inventory with pharmacy and clinic teams to maintain appropriate stock levels and timely replenishment, including tracking medication shipments and deliveries as needed.
- Collaborate with pharmacists, healthcare providers, and the pharmacy team to support coordinated patient care and communication between the clinic and pharmacy.
- Participate in team meetings focused on workflow improvements.
- May perform specific procedures and/or orient other staff to the department.
Benefits
- A comprehensive benefits package is available for eligible positions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
