Compassion Navigator

YWCA • Cleveland, OH

7d • Onsite

About The Position

The Compassion Navigator provides direct support to adult women experiencing homelessness, trauma, crisis, and instability at Norma Herr Women's Center, a low-barrier emergency shelter operated by YWCA of Greater Cleveland. This in-person role combines compassionate, trauma-informed guest support with shelter operations and administrative follow-through. The work can be emotionally demanding and requires dependable attendance, punctuality, and completion of scheduled shifts because residents rely on consistent staff for safety, emotional regulation, and continuity of care.

The role involves supporting shelter guests with check-ins and basic needs, providing emotional support and crisis intervention, connecting guests with appropriate services, and using de-escalation techniques. It also includes completing intake packets and shift and incident reports, helping with meals, laundry, and donations, and maintaining a safe, clean environment. Employees are expected to follow procedures and attendance and documentation requirements, maintain professional boundaries, regulate their emotions, and seek supervisory support when needed.

Requirements

• Ability to show up consistently and on time and complete scheduled shifts reliably.
• Proficiency in de-escalation and crisis response.
• Emotional regulation and boundary-setting skills.
• Strong communication and problem-solving abilities.
• Comfort using computer and communication systems.
• Ability to work independently and as part of a team.
• Ability to manage emotionally intense work and maintain dependable attendance.

Nice To Haves

• Prior experience in social services or shelter settings.

Responsibilities

• Provide direct support to shelter guests, including check-ins and basic needs assistance.
• Complete intake packets, incident reports, shift reports, and other required documentation.
• Offer emotional support and crisis intervention, connecting guests to appropriate services.
• Practice trauma-informed care and de-escalation techniques.
• Support daily shelter operations, including meals, laundry, donations, and maintaining a safe, clean environment.
• Follow shelter procedures, documentation requirements, and attendance policies consistently.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k).
• Paid training and professional development.
• Additional benefits.
• Competitive hourly wage starting at $17 per hour.
• Meaningful work experience in social services.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed