Navigator Jobs

About The Position

Requirements

• Bachelor's Degree in Social Services, Human Resources, Communications, Business or equivalent experience is required.
• Minimum of two years' experience in staffing, recruiting, or workforce development with at least one years' experience working with computer systems for data entry and data review required.
• Demonstrated proficiency with verbal and written communication skills.
• Demonstrated customer service skills.
• Demonstrated computer skills.
• Must have valid driver's license and adequate vehicle insurance coverage.

Nice To Haves

• Previous workforce experience and/or case management experience is preferred.

Responsibilities

• Makes appropriate connection for job seekers to open positions resulting in employments.
• Help businesses recruit the best applicants for their jobs.
• Interviews customers to assess service needs.
• Aids customers in developing, evaluating and effectively initiating and implementing plans to enhance employment skills.
• Identify job seeker barriers and refer to appropriate resources.
• Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.
• Implements prescribed program-related procedures and accurate case management.
• Provides ongoing case management and serves as a liaison between customers and service providers.
• Documents all customer interactions through well-written case notes.
• Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
• Ensures that case files meet or exceed programmatic requirements.
• Provides valued and timely service to both job seekers and employers
• Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.

Benefits

• Health Insurance
• Life Insurance
• Dental Insurance
• Disability Insurance
• PTO
• Paid Holidays
• 401K
• Flexible Spending Account
• Tuition Assistance