Patient Navigator
Silver Cross Hospital•New Lenox, IL
•$20 - $25
About The Position
In an ambulatory environment, the Patient Navigator identifies current provider, office, and patient needs, prioritizes and responds accordingly, and focuses on throughput and efficiency by deploying clinical staff as needed. The role evaluates and leads clinical caregivers and maintains positive, effective relationships with employees, providers, hospital departments, and the public. The Patient Navigator also assists Medical Assistants as necessary and performs Medical Assistant responsibilities.
Requirements
- Previous work as a Medical Assistant with demonstrated leadership qualities.
- Knowledge of medical practice to assist in patient care.
- Knowledge of examination, diagnostic, and treatment room procedures.
- Knowledge of medical equipment and instruments used to administer patient care.
- Knowledge of common safety hazards and precautions to establish a safe work environment.
- High school diploma or GED required.
- Graduation from or completion of a Certified Medical Assistant program required for new applicants as of 10/1/25.
- Previous Medical Assistant work experience required.
- CPR certification.
Responsibilities
- Order supplies.
- Facilitate quality initiatives and tracking.
- Coordinate and communicate same-day staff absences by promptly notifying providers and team members, distributing practice-wide absence notifications, and informing impacted staff about staffing coverage needs to support clinic operations and continuity of patient care.
- Identify, evaluate, and resolve departmental and cross-functional workflow challenges, implementing process improvements to enhance operational efficiency, team collaboration, and patient care outcomes.
- Perform patient outreach.
- Monitor and act on necessary items in the clinical pools.
- Assist with management-delegated duties as needed.
- Assist Medical Assistants as necessary.
- Identify, prioritize, and respond to provider, office, and patient needs in an ambulatory environment.
- Focus on throughput and efficiency by deploying clinical staff as needed.
- Evaluate and lead clinical caregivers.
- Maintain positive and effective relationships with employees, providers, hospital departments, and the public.
Benefits
- Medical, dental, and vision plans.
- Life insurance.
- Flexible Spending Account.
- Other voluntary benefit plans.
- PTO and sick time.
- 401(k) plan with a match.
- Wellness program.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
