Digital Navigator Intern

City of San Diego

10d • $19 - $23 • Onsite

About The Position

Digital Navigator Interns work under the supervision of SD Access 4 All's Lead Digital Navigators. They provide community members with ongoing, individualized support to access affordable and appropriate internet connectivity and guidance on using computers, other devices, and digital skills. Assistance is primarily in person at select San Diego Public Libraries and AgeWell Services locations, with some opportunities to support community members by telephone. The work contributes to SD Access 4 All's effort to close San Diego's digital divide by expanding access to technology, internet connectivity, and digital literacy resources.

This is a project-based City of San Diego internship intended to provide hands-on experience related to students' career interests or area of study. Interns must be enrolled in a continuing education, traditional education, or training program. Work is temporary, and duties vary by department and assigned project.

Requirements

• Be at least 15½ years of age.
• Be a United States citizen or have current legal authorization to work in the United States.
• Be enrolled in a continuing education, traditional education, or training program.
• Meet requirements that vary according to the department and specific internship role.

Nice To Haves

• Multilingual skills; priority languages include Spanish, Vietnamese, Haitian-Creole, French, Somali, Arabic, Urdu, Pashto, and Swahili, though all languages are welcome.
• Interest in learning and teaching basic technological concepts.
• Excellent customer service, innovation, and flexibility.
• Active listening skills and the ability to build trust and respect.
• Self-awareness, compassion, and strong interpersonal skills when working with diverse community members.
• Cultural responsiveness when serving people from different racial, socioeconomic, and ethnic communities.
• Clear communication, including explaining service limits and guiding patrons through steps to access resources.

Responsibilities

• Assess patrons’ access to technology, current digital skill levels, connectivity needs, and internet-use priorities.
• Help patrons with everyday digital tasks, including email, online forms, telehealth access, and learning software such as Microsoft Office and Zoom, as well as platforms such as Facebook, X, and YouTube.
• Advise patrons about low-cost home internet options for which they may qualify, help them apply for chosen services, and support their efforts to secure service.
• Inform patrons about potential sources of low-cost devices and device repair and maintenance, and support their efforts to acquire devices.
• Track patron progress and request types in online software; maintain accurate, timely records and report outcomes as required.
• Participate in program outreach as opportunities arise.

Benefits

• Paid internships, when funding is available, are compensated at an hourly rate consistent with Exhibit C of the Salary Ordinance and commensurate with the applicant’s education level.
• Participation in the City’s Defined Benefit Plan administered by the San Diego City Employees’ Retirement System (SDCERS).
• Free transit pass covering MTS Trolley, MTS Bus, and all Rapid and Rapid Express bus services.
• Paid sick leave accrues during paid internships and may be used after 90 days of employment.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed