Digital Health Navigator I

OSF HealthCare•Alton, IL

About The Position

The Digital Health Navigator (DHN) is a trusted member of the community who provides education about digital applications and community resources that may support a client's wellness journey. The role promotes healthy behaviors, builds relationships between the community and health and social services, and increases access to resources to improve quality of care and outcomes. The DHN conducts virtual visits to assess clients' well-being and address social determinants that may hinder self-care. Depending on client needs, the DHN also drives to and conducts in-person visits. The role coordinates community outreach and uses digital instruments to facilitate access to providers, remote physical examinations, and remote technology operations, helping provide direct health services and linkages despite barriers such as transportation or internet access. The DHN is expected to have the knowledge and skills of a Digital Health Worker as well as those gained through CHW certification training. The position is located in Alton, Illinois, and is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m., with weekend and holiday rotation. Frequent travel within the area is required for community events, visits with community-based organizations, and patient home visits, along with occasional travel to Peoria for in-person education and team building. Expected pay is $21.72–$25.55 per hour; actual pay depends on experience, skills, and internal equity.

Requirements

High school diploma or GED.
Current state driver's license.
Complete Community Health Worker (CHW) certification within one year of hire.
Six months of experience as a Digital Health Worker.
Solid computer skills, including proficiency with Microsoft software.
Strong analytical and problem-solving skills, with attention to detail.

Nice To Haves

Multilingual or bilingual ability.
Experience with or knowledge of Community Based Organizations (CBOs).
Excellent interpersonal and communication skills, including the ability to integrate constructive feedback.
Ability to communicate effectively by telephone and digitally through video calls, email, text, and instant messaging.

Responsibilities

Educate clients about digital applications and community resources that may improve their wellness journey.
Promote healthy behaviors and build relationships between the community and health and social services.
Increase access to resources aimed at improving quality of care and outcomes.
Conduct virtual visits to assess clients' well-being and address social determinants that may hinder self-care.
Conduct in-person visits when needed, including patient home visits.
Coordinate community outreach and facilitate access to providers using digital instruments.
Use digital instruments to facilitate remote physical examinations and operate remote technology to provide direct health services and linkages despite barriers such as transportation and internet access.
Travel to community events, community-based organizations, and patient visits; occasionally travel to Peoria for in-person education and team building.