Clinical Navigator- FT | Sugar Land Rehab
About The Position
The Clinical Navigator is the face of the hospital, supporting prospective patients and families by explaining rehabilitation services and helping them understand the potential outcomes and support available during a rehabilitation stay. The role cultivates referral relationships, manages an assigned territory, completes patient assessments, makes sales contacts, and analyzes referral and admission data. Working collaboratively with the business development team, admissions staff, nursing, and other internal and external partners, the Clinical Navigator facilitates referral conversion. The role also provides feedback and recommendations for program development and quality improvement related to customer service, referral and admission processes, and patient and referral-source satisfaction. It develops and maintains relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives. The position works under the direction of the Director of Business Development.
Requirements
- Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
- At least two years of experience in the designated field of licensure.
Nice To Haves
- A degree in a health-related field from an accredited college or university is preferred.
- Prior marketing experience is preferred.
- Prior rehabilitation or LTACH experience is preferred.
- Rehabilitation/LTACH and marketing experience are preferred.
Responsibilities
- Cultivate referral relationships and manage an assigned territory.
- Complete patient assessments and make sales contacts.
- Analyze referral and admission data from the assigned territory.
- Collaborate with business development team members, the Admissions Manager, admissions staff, nursing, and other internal and external staff to facilitate referral conversion.
- Provide feedback and recommendations for program development and quality improvement concerning customer service, the referral and admission process, and patient and referral-source satisfaction.
- Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.
Benefits
- Medical benefits, including EPO/HDHP/HSA options, prescription coverage, Rx ’n Go, and Teladoc
- Dental and vision benefits
- Employee Assistance Program, including counseling, legal, and financial services
- Flexible spending and health savings accounts
- Life and disability insurance benefits
- Continuing education and tuition assistance
- Supplemental accident, critical illness, cancer, pet, and identity theft protection insurance options
- Auto, home, cell phone, and gym membership discounts
- Personal travel discounts
- Employee Bonus Referral Program
- 401(k) plans with discretionary employer match
- Generous paid benefit time
- Education Advancement Program and opportunities for professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
