Clinical Navigator FT | Westminster Rehab
About The Position
The Clinical Navigator is the face of the hospital and helps prospective patients understand the potential benefits and support available during a rehabilitation stay. The position cultivates referral relationships, manages an assigned territory, completes patient assessments, and supports conversion of referrals into admissions. It analyzes sales contacts and referral and admission data, and works collaboratively with the business development team, admissions staff, nursing, and other internal and external partners. The Clinical Navigator also provides feedback and recommendations for program development and quality improvement related to customer service, referral and admission processes, and patient and referral-source satisfaction. The role develops and maintains relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, payer representatives, and other stakeholders. It works under the direction of the Director of Business Development.
Requirements
- Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required.
- At least two years of experience in the designated field of licensure.
Nice To Haves
- A degree in a health-related field from an accredited college or university is preferred.
- Rehabilitation or LTACH experience is preferred.
- Marketing experience is preferred.
Responsibilities
- Cultivate referral relationships and manage an assigned territory.
- Complete patient assessments.
- Make sales contacts and analyze referral and admission data from the assigned territory.
- Collaborate with business development team members, including the Admissions Manager and admission staff, as well as nursing and other internal and external staff, to facilitate referral conversion.
- Provide feedback and recommendations for program development and quality improvement related to customer service, referral and admission processes, and patient and referral-source satisfaction.
- Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.
Benefits
- Medical benefits, including EPO/HDHP/HSA options, prescription coverage, Rx ’n Go, and Teladoc
- Dental and vision benefits
- Employee Assistance Program, including counseling, legal, and financial services
- Flexible spending and health savings accounts
- Life and disability insurance
- Education and in-service opportunities, including continuing education and tuition assistance
- Supplemental accident, critical illness, cancer, pet, and identity theft protection insurance options
- Auto, home, cell phone, and gym membership discounts
- Personal travel discounts
- Employee bonus referral program
- 401(k) plans with discretionary employer match
- Generous paid benefit time
- Education Advancement Program and opportunities for professional growth
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
