About The Position

The Clinical Navigator serves as the face of the hospital, helping prospective patients and families understand the potential benefits of rehabilitation and the support available to achieve recovery goals. The role cultivates referral relationships, manages an assigned territory, completes patient assessments, and supports conversion of referrals into admissions. The Clinical Navigator works collaboratively with the business development team, admissions staff, nursing, and other internal and external partners, and provides feedback to support program development, quality improvement, and satisfaction with customer service and the referral and admission process. A degree in a health-related field is preferred, and current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy is required. At least two years of experience in the designated licensed field is required; rehabilitation/LTACH and marketing experience are preferred. The position works under the direction of the Director of Business Development.

Requirements

  • Current licensure in nursing, respiratory therapy, physical therapy, occupational therapy, or speech and language therapy.
  • At least two years of experience in the designated field of licensure.

Nice To Haves

  • A degree in a health-related field from an accredited college or university.
  • Rehabilitation/LTACH experience.
  • Marketing experience.

Responsibilities

  • Cultivate referral relationships, manage an assigned territory, and complete patient assessments.
  • Make sales contacts and analyze referral and admission data from the assigned territory.
  • Collaborate with business development team members, including the Admissions Manager and admissions staff, as well as nursing and other internal and external staff, to facilitate referral conversion.
  • Provide feedback and recommendations for program development and quality improvement related to customer service, the referral and admission process, and patient and referral source satisfaction.
  • Develop and maintain relationships with prospective patients, family members, physicians, ICU and floor nurses, discharge planners, case managers, and payer representatives.

Benefits

  • Medical benefits, including EPO/HDHP/HSA options, prescription coverage, Rx ’n Go, and Teladoc.
  • Comprehensive dental and vision benefits.
  • Employee Assistance Program, including counseling, legal, and financial services.
  • Flexible spending and health savings accounts.
  • Life and disability insurance benefits.
  • Education and in-service opportunities, including continuing education and tuition assistance.
  • Supplemental accident, critical illness, cancer, pet, and identity theft protection insurance options.
  • Auto, home, cell phone, and gym membership discounts.
  • Personal travel discounts.
  • Employee bonus referral program.
  • 401(k) plans with discretionary employer match.
  • Generous paid benefit time.
  • Education Advancement Program and opportunities for professional growth.
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