RN Serious Illness Care Navigator

Corewell Health • Niles, MI

14d • Onsite

About The Position

The Serious Illness Care Navigator (SICN) assesses individual patient needs and develops plans of care to address them. The role provides education and support to patients, families, staff, and caregivers, and applies current care-management knowledge to a complex caseload. Navigators help patients and families understand health status, identify what matters most to them, and plan for medical crises and end-of-life care. They visit patients and families in hospitals, skilled nursing facilities, and at home to manage health care goals and needs.

The SICN supports patients across inpatient, outpatient, and post-acute settings, connecting them and their families with appropriate services and community resources. The role collaborates with care providers and serves as a liaison among patients, families, hospitals, physicians' offices, community programs, and post-acute facilities. The position is part of Corewell Health’s Care Management Department and serves the Southwest Region.

Requirements

• Bachelor’s degree in Nursing.
• Three years of relevant experience supporting individuals with complex medical conditions and social determinants of health.
• Registered Nurse (RN) license in the State of Michigan upon hire.
• Basic Life Support (BLS) certification from the American Heart Association or American Red Cross within 90 days.

Responsibilities

• Assess patients’ individual needs and develop plans of care to meet those needs.
• Provide education and support to patients, families, staff, and caregivers.
• Manage a caseload of patients with high-complexity care needs.
• Help patients and families understand health status and identify what matters most to them.
• Support planning for medical crises and end-of-life care.
• Visit patients and families in hospitals, skilled nursing facilities, and at home to manage health care goals and needs.
• Connect patients and families with appropriate services and community resources aligned with their priorities.
• Access clinical information systems to gather and verify patient demographic and clinical information.
• Collaborate with care providers to support quality, cost-effective patient care.
• Provide individualized support, education, and information to make care seamless, continuous, and comprehensive.
• Serve as a liaison between patients and families and the hospitals, physicians’ offices, community programs, and post-acute facilities with which they interact.
• Support patients in inpatient, outpatient, and post-acute settings.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level