LGBTQIA+ Health Navigator - Temporary

Side by Side • Hayward, CA

15d • $24 - $26

About The Position

Side by Side is hiring a temporary LGBTQIA+ Health Navigator for its Our Space program, which provides affirming, accessible, community-based support to LGBTQIA+ youth and young adults in South Alameda County. The Measure W initiative expands access to LGBTQIA+-affirming healthcare, health education, navigation, referrals, peer support, and community resources for people ages 5–26. This six-month temporary position may be extended and is non-clinical. The hourly pay range is $24.00–$25.50, based on experience.

The role provides community outreach, health education, healthcare navigation, referrals, warm handoffs, and relationship-based peer support. The employee helps participants access affirming healthcare and community resources, facilitates peer-support activities, documents services and outcomes, coordinates with program partners, and contributes to Measure W performance targets and reporting. The role does not provide psychotherapy, clinical assessment, diagnosis, treatment planning, or other clinical services.

Side by Side serves children, young adults, and families across Marin, Alameda, Sonoma, and Napa counties. The organization describes its workplace as collaborative, inclusive, and trauma-informed, with a commitment to diversity, equity, inclusion, and belonging.

Requirements

• Experience working with LGBTQIA+ youth and young adults in community-based, peer support, outreach, navigation, or related services.
• Understanding of LGBTQIA+ communities and commitment to affirming, culturally responsive, and youth-centered services.
• Experience providing non-clinical peer support, group facilitation, community outreach, or resource navigation.
• Ability to establish rapport, maintain professional boundaries, and support youth without providing clinical services.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office programs and web-based documentation, email, and communication platforms.
• Ability to maintain accurate, timely, and confidential documentation.
• California Department of Justice and FBI fingerprint clearance.
• Reliable transportation for community-based work.
• Valid California driver's license, if required for assigned duties.
• Personal vehicle insurance, if using a personal vehicle for approved agency business.

Nice To Haves

• Experience connecting participants to healthcare, behavioral health, public benefits, housing, education, or other community resources.

Responsibilities

• Provide non-clinical, relationship-based peer support that promotes connection, belonging, empowerment, and access to affirming resources, including individual support, peer groups, practical assistance, resource navigation, and referral follow-up.
• Provide community health education about healthcare access, Medi-Cal and CalFresh resources, LGBTQIA+-affirming services, and other health and social-service resources.
• Conduct outreach through the Our Space community center, approved community locations, partner organizations, events, workshops, schools, and other settings identified by the Program Manager.
• Respond to drop-ins, phone calls, emails, and referrals by helping youth and young adults identify appropriate healthcare and community resources.
• Navigate and link participants to gender-affirming care, primary care, sexual healthcare, behavioral health providers, benefits resources, and other appropriate services.
• Complete warm handoffs and follow up with participants to assess successful connection to referred services and identify barriers to access.
• Facilitate LGBTQIA+ and TGNC peer-support groups and other non-clinical youth engagement activities.
• Maintain an active participant engagement roster and document services, contacts, referrals, outreach, and outcomes in the Electronic Health Record and/or other required program systems.
• Support Measure W performance targets, including community health education and outreach, healthcare referrals and linkages, peer-support participation, and other approved program deliverables.
• Collaborate with Oakland LGBTQ Community Center staff and other funded partners through monthly check-ins, case conferences, warm handoffs, and coordinated referral pathways.
• Coordinate appropriately with YAC and EI staff when youth are enrolled in those programs, keeping Measure W activities distinct, separately documented, and non-duplicative.
• Identify participants who may need clinical mental health services or crisis intervention and make timely referrals to qualified clinical staff or appropriate emergency or community resources.
• Build and maintain relationships with healthcare providers, schools, community-based organizations, and LGBTQIA+ service providers to strengthen referral pathways and reduce barriers to care.
• Participate in Our Space special projects, community events, outreach campaigns, and center programming as assigned by the Program Manager.
• Support the development and distribution of approved outreach materials, flyers, social media content, newsletters, and other communications promoting health access and Measure W services.
• Participate in outcome tracking, data collection, quality improvement activities, and required narrative or program reports; submit required documentation on time.
• Travel throughout the community as needed for outreach, participant meetings, partner meetings, and approved program activities.

Benefits

• Three weeks of paid vacation for full-time employees, increasing to four weeks after two years of service for non-school-based employees.
• Two weeks of sick leave for full-time employees, plus two additional sick days for direct service staff.
• Ten paid holidays per year and one Self-Care Anniversary Day each year.
• 99% employer-paid medical insurance for full-time employees, with Kaiser Permanente, Sutter Health, or Anthem options.
• Dental and vision insurance.
• Long-term disability insurance up to $9,000 per month.
• $50,000 life and AD&D insurance, with the option to purchase additional life insurance at the employee's own cost.
• 403b retirement plan with agency match after one year of employment.
• Professional development and learning opportunities, including unlimited access to more than 1,000 behavioral health courses online.
• Public Service Loan Forgiveness certified employer.
• Free Employee Assistance Program, including up to 10 complimentary personal counseling sessions per problem per year for staff and dependents.
• Employee recognition program with $500 bonus awards.
• Employee referral bonus of up to $1,000.
• Pet insurance.

What This Job Offers

• Education Level: No Education Listed