Permanent Housing Navigator
About The Position
The Housing Access Specialist supports individuals and families experiencing homelessness who are enrolled in Permanent Supportive Housing (PSH) in maintaining stable, permanent housing. Working with participants through the BoS Coordinated Entry system, the role provides ongoing housing-focused services that promote housing stability, participant choice, and long-term success in the community. Using a housing-focused, trauma-informed, and participant-centered approach aligned with Housing First principles, the specialist partners with participants to maintain housing, address barriers that may affect tenancy, and connect them with services and resources supporting long-term housing and economic stability. The position combines office-based, remote, and community-based work; local and occasional statewide travel may be required. The schedule is Monday through Friday, with occasional flexibility required. The role is eligible for hybrid work and has community-based responsibilities.
Requirements
- Associate’s degree in social work, Human Services, or a related field preferred; equivalent relevant experience considered.
- Understanding of Housing First, Permanent Supportive Housing, and housing-focused service models.
- Ability to build trusting relationships while maintaining professional boundaries.
- Strong organizational and time-management skills.
- Ability to manage multiple participant cases and competing priorities.
- Problem-solving skills and ability to respond appropriately in crisis or complex situations.
- Effective written and verbal communication skills.
- Proficiency with Microsoft Office and web-based data systems, and ability to learn HMIS or comparable databases.
- Valid driver’s license and insured vehicle with minimum 100/300 coverage for job use, or an acceptable alternative; driving record check, criminal record check, and randomized drug screening.
- Ability to meet participants in community settings and housing locations and interact regularly with individuals experiencing crises or housing instability.
- Local and occasional statewide travel may be required.
Nice To Haves
- Experience working with individuals or families experiencing homelessness, housing instability, or crises.
- Experience working with individuals or families experiencing chronic homelessness, housing instability, behavioral health needs, or other complex barriers.
- Familiarity with Permanent Supportive Housing, landlord engagement, tenancy supports, or community resource coordination.
- HMIS or comparable database experience.
- Knowledge of community housing, behavioral health, benefits, and supportive service resources.
Responsibilities
- Partner with participants to develop and maintain housing-focused service plans that support long-term housing stability and participant goals.
- Help participants maintain housing and address issues that may put their tenancy at risk.
- Support participants with lease requirements, landlord communication, recertifications, inspections, and other ongoing housing responsibilities.
- Coordinate rental assistance and housing-related financial supports in accordance with PSH program and funder guidelines.
- Collaborate with landlords, property managers, and community partners to support successful tenancies and resolve housing-related concerns.
- Provide strength-based, participant-centered support focused on maintaining permanent housing and increasing long-term stability.
- Help participants address barriers related to income, employment, benefits access, transportation, health and behavioral health needs, and tenancy responsibilities.
- Promote participant choice, self-determination, and dignity throughout service delivery, using trauma-informed engagement and support.
- Connect participants to community resources, including behavioral health services, healthcare, employment supports, benefits, financial assistance, and other stabilization services.
- Coordinate with Coordinated Entry and Housing Access staff, as appropriate, to support enrollment and transitions into Permanent Supportive Housing.
- Maintain collaborative relationships with landlords, service providers, and community partners; participate in case conferencing and team coordination meetings.
- Maintain accurate and timely participant records and documentation.
- Enter and manage participant data in HMIS and agency databases in accordance with program requirements.
- Ensure compliance with agency policies, confidentiality standards, and funder regulations; support reporting and tracking requirements.
- Participate in supervision, training, and team meetings.
- Maintain knowledge of PSH requirements, housing resources, and best practices in housing stability and supportive services.
- Contribute to continuous improvement of PSH services, housing retention, and participant outcomes.
- Model CAPSC’s mission, values, and commitment to reducing barriers and promoting equitable access to services.
- Maintain confidentiality; communicate respectfully and effectively; promote collaboration, accountability, and continuous improvement; and represent CAPSC professionally in community partnerships.
- Perform other duties as assigned to support evolving program needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
