Service Navigator

Children and Families First Delaware Inc • Wilmington, DE

15d

About The Position

The Service Navigator screens and assesses the needs of school families according to program protocols and provides individualized support to help families address barriers and achieve goals. The role works with families, school staff, administrators, and community resources to develop plans, address student attendance and behavior concerns, and connect families with services. Responsibilities also include client advocacy, referrals, follow-up, outcome tracking, and maintaining accurate documentation in accordance with agency and other applicable requirements.

Requirements

• Bachelor's degree in Human Service or a related field.
• Ability to respond appropriately to cultural differences among the agency's service population.
• Familiarity with the community where the families served reside; preference for individuals who currently or previously lived within the community feeder of the schools served.
• Strong oral and written communication skills.
• Good organizational skills.
• Strong interpersonal skills.
• Ability to work as a team member.
• Flexibility with respect to work assignments in accordance with agency needs.
• Ability to work independently and accurately.
• Valid driver's license that meets the requirements of the agency's insurance carrier.

Nice To Haves

• Current or previous residence within the community feeder of the schools served.

Responsibilities

• Screen and assess school family needs following program protocols, including analyzing presenting problems to determine service needs.
• Provide individualized support to school families referred by school staff, helping them address barriers and needs.
• Work closely with the site coordinator to assist in developing achievement plans for families.
• Partner with families to accomplish goals and objectives, such as scheduling appointments, applying for public benefits, and identifying subsidized housing.
• Work with families, the Team Leader, and School Administrators to address attendance issues, tardiness, and behavior concerns.
• Partner with the School Team Leader and school administrators to facilitate support and referrals for students and families.
• Provide assessment, planning, referrals, advocacy, and collateral contacts on behalf of clients.
• Maintain contact with clients through school meetings, telephone calls, home visits, or other necessary means.
• Build partnerships with outside community resources to connect families with services.
• Work with School Administration and team members to track data and measure project outcomes.
• Prepare and maintain timely documentation and records in accordance with agency, state accreditation, and other requirements, policies, and procedures.
• Participate in regular meetings with staff, school leadership, and other school staff to connect families with assessment and resources and review existing cases.
• Establish and maintain professional, collaborative relationships with the agency, community, and school.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan with matching
• Life insurance
• Short- and long-term disability insurance
• Education and training benefits, including tuition assistance and clinical licensure assistance
• Perk's Plus and employee wellness benefits
• Vacation, sick, personal, and holiday pay

What This Job Offers

• Job Type: Full-time