Navigator - Customer Service - CFSS

Harry Meyering Center•Mankato, MN

About The Position

Harry Meyering Center is seeking a friendly, organized, and customer-focused Navigator to join its Community First Services and Supports (CFSS) Consultation Services team. The Navigator is the first point of contact for individuals seeking CFSS services, answering questions, guiding participants through enrollment, coordinating appointments, and ensuring information is accurately documented and shared. This is a full-time position in Mankato, Minnesota, scheduled Monday through Friday from 8:00 AM to 4:30 PM, at $18.50 per hour. Paid training is provided. The role offers competitive pay and benefits for eligible full-time employees, overtime opportunities, and an employee referral bonus program. Harry Meyering Center is an Equal Opportunity Employer.

Requirements

High school diploma or equivalent.
Previous customer service experience.
Strong verbal and written communication skills.
Basic proficiency in Microsoft Word and Excel.
Ability to learn and navigate database systems.
Ability to work independently and as part of a team.
Commitment to confidentiality and person-centered services.

Nice To Haves

Experience in healthcare, long-term care, or human services.
Ability to speak multiple languages.

Responsibilities

Serve as the first point of contact for participants seeking CFSS services.
Respond to questions and provide professional customer service by phone, email, and in person.
Guide participants through the application and enrollment process.
Collect and enter participant information into databases.
Coordinate appointments and meetings with facilitators.
Maintain accurate records and distribute necessary documents to participants and service providers.
Conduct required participant check-ins and document outcomes.
Handle multiple calls, messages, and tasks while maintaining confidentiality.