Patient Service Navigator
About The Position
The Patient Service Navigator escorts or transports patients within the facility and records patient movement in the transport tracking system. The role also picks up and delivers materials and equipment and assists with routine clerical duties or duties related to assigned specialty areas. The position involves operating and cleaning transport equipment, assessing patient readiness and equipment needs, supporting safe patient transfers, and responding to patient distress by summoning the code team and providing interim basic life support. The role may access medication delivery or medication areas when authorized. This is a per diem position with a variable schedule and shifts as needed.
Requirements
- High school diploma or equivalent.
- Obtain Basic Life Support (BLS) or equivalent certification within the first three months from date of hire.
- Demonstrated knowledge of patient transfer and transport techniques and related body mechanics.
- Knowledge of basic safety and Infection Control policies and practices.
- Ability to use electronic technology for data input.
- Ability to communicate effectively.
Nice To Haves
- Prior hospital experience is preferred.
- Previous experience working as a patient transporter in a hospital setting is strongly preferred.
Responsibilities
- Clean, maintain, and operate transport equipment; operate elevators to move or escort patients and visitors throughout hospital areas according to established policies and procedures.
- Receive formal instructions or direction at pick-up and provide a formal hand-off report at the destination when not required to remain with the patient.
- Report changes in a patient's status or condition during transport.
- Remove defective equipment from service and report it to a supervisor.
- Assist clinical staff with lifting and moving patients for transfers and transport.
- Handle and set up I.V. equipment and oxygen tanks and ensure they are operating according to established procedures and orders.
- Clean transportation equipment according to Infection Control protocols.
- Evaluate patient readiness for transport and determine appropriate equipment needs; ensure equipment is ready and available.
- Recognize symptoms of cardio-pulmonary distress, summon the code team, and provide interim basic life support for airway management and cardiac arrests until the code team arrives.
- Use the patient transport tracking system to record patient information and accept and close assignments.
- Pick up and deliver materials and equipment to hospital offices and departments according to applicable operating policies and procedures.
- Access medication delivery and/or medication areas as authorized when required to perform duties.
- Perform related duties as required.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
