CFSS Navigator

ACCRA Management Group LLC • Minnetonka, MN

5d • $21 - $24

About The Position

At Accra, the mission is to improve lives by providing individualized homecare services and support to people living at home. The organization aims to foster a respectful and supportive environment where employees are celebrated and encouraged to bring their whole selves to work.

The CFSS Navigator provides support for the CFSS Budget Model program and manages functions needed to meet the program’s requirements. The role also supports other program tasks, including processing client paperwork and clearing Direct Support Staff.

Requirements

• 1–2 years of call center or telephone scheduling experience.
• 1 year of experience in human services and/or providing direct care to people with disabilities or people age 65 and older.
• Excellent written and oral communication skills.
• Ability to organize and prioritize work.
• Ability to handle numerous tasks simultaneously while maintaining strong attention to detail.
• Ability to maintain professional courtesy, flexibility, and confidentiality in a fast-paced office environment, both independently and as a team member.
• Advanced skills using office technology, including Microsoft Office Suite, Word, Excel, and Outlook.

Nice To Haves

• A two-year degree is preferred but not required.
• Experience working with Waivered Services and/or PCA.

Responsibilities

• Provide support for the CFSS Budget Model program.
• Manage functions required to fulfill CFSS Budget Model program requirements.
• Complete other program support tasks, including processing client paperwork and clearing Direct Support Staff.
• Maintain communication with families, counties, and state agencies.

Benefits

• Schedules designed to support work/life balance.
• Generous paid time off, including an additional paid self-care day and a separate paid community-volunteering day.
• Free wellbeing programs.
• HSA and FSA plans.
• 401(k) retirement plan.
• Medical, dental, and vision coverage for full-time employees.
• Training and professional growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed