CFSS Navigator

Accra • Minnetonka, MN

4d

About The Position

At Accra, the mission is to improve lives by providing individualized homecare services and support to people living at home. The CFSS Navigator provides support for the CFSS Budget Model program, managing several functions needed to meet program requirements. The role also supports other program tasks, including processing client paperwork and clearing Direct Support Staff.

The position involves communicating with families, counties, and state agencies and working independently and as part of a team in a fast-paced office environment. Salary is $20.50–$23.50.

Requirements

• 1–2 years of call center or telephone scheduling experience.
• 1 year of experience in human services and/or providing direct care to people with disabilities or people age 65 and older.
• Excellent written and oral communication skills.
• Ability to organize and prioritize work.
• Ability to handle numerous tasks simultaneously while maintaining strong attention to detail.
• Professional courtesy, flexibility, and confidentiality in a fast-paced office environment, both independently and as a team member.
• Advanced office technology skills, including proficiency with Microsoft Word, Excel, and Outlook.

Nice To Haves

• A two-year degree is preferred but not required.
• Experience working with Waivered Services and/or PCA.

Responsibilities

• Provide support for the CFSS Budget Model program and manage functions required to meet its program requirements.
• Perform other program support tasks, including processing client paperwork and clearing Direct Support Staff.
• Maintain communication with families, counties, and state agencies.

Benefits

• Schedules designed to support work/life balance.
• Generous paid time off, including an additional paid self-care day and a separate paid community volunteering day.
• Free wellbeing programs for mental health support.
• HSA and FSA plans.
• 401(k) retirement plan.
• Medical, dental, and vision coverage for full-time employees.
• Training and growth opportunities for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed