Medical Receptionist Jobs

About The Position

Requirements

• High school diploma or equivalent.
• At least 1 year of customer experience for Level 1, with urgent care experience preferred.
• For Levels 2 and 3, 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute.
• For Levels 2 and 3, knowledge of Microsoft Office, including Word and Excel, and intermediate Excel skills including basic formulas and VLOOKUP.
• Current CPR license is specified for Levels 1, 2, and 3.
• Preferred: 1 year of medical office experience with basic medical terminology and insurance knowledge.
• 1 year of experience with basic PC use, including a mouse and standard software such as MS Office, Outlook, and Word.

Nice To Haves

• Urgent care customer-service experience.
• Medical office experience with basic medical terminology and insurance knowledge.

Responsibilities

• Greet, register, and discharge patients while providing a high level of customer service.
• Cross-train and assist with back-office duties within scope of practice as needed.
• Accurately collect and enter patient demographic and financial information during registration.
• Verify and update patient insurance information at registration.
• Maintain knowledge of medical insurance plans, including co-pays, deductibles, and coverage limits, and stay current on Government and Commercial Insurance Plan changes.
• Maintain understanding of the Fast Pace Self-Pay program.
• Collect insurance payments, co-pays, deductibles, or Self-Pay amounts during patient registration.
• Answer phones politely and in a patient-centered manner.
• Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
• Retrieve, fax, or mail medical records to primary care providers and coordinate medical records processes for continuity of care.
• Complete mandatory compliance training and follow applicable processes and procedures.
• Maintain positive, cordial relationships with clients and employees and contribute to a positive work atmosphere.
• Perform the physical, sensory, cognitive, and environmental functions specified for the position.
• Fold towels, clean tables, and help patients with exercise equipment.
• Welcome new employees, make introductions, provide clinic tours, and review clinic processes.
• Assist new employees with learning activities and required training, including job shadowing, demonstrations, and coaching.
• Comply with company operating standards and uphold company Core Values of teamwork, communication, empowerment, quality of care, and friendliness.
• Promote and maintain a respectful culture and protect employee, employer, patient, and business confidentiality.
• Use basic PC skills, including typing, a mouse, and software such as MS Outlook and Word.
• Maintain office and reception-area cleanliness and organization, including desk, patient, and office spaces; take out garbage and assist team members in maintaining a professional appearance.
• Perform other duties as assigned by management.
• At Levels 2 and 3, perform administrative duties such as scheduling, ordering, and training, and other duties assigned by the Clinic and/or Regional Director.
• Receive and activate within 7 days of hire.

Benefits

• Holiday pay
• PTO
• Medical benefits
• Dental benefits
• Vision benefits
• Work-Life balance
• Mentoring and support for professional growth
• Opportunity to develop clinical competencies
• Opportunity to participate in community events and outreach programs