Medical Receptionist - Primary Care

ConvenientMD • Portsmouth, NH

7d

About The Position

Medical Receptionists at ConvenientMD create a welcoming environment in primary care clinics and support smooth, efficient patient check-in and check-out. The role maintains accurate patient medical records and provides administrative support to keep clinic operations running smoothly. The ideal candidate is eager to learn, self-motivated, patient-focused, adaptable in a fast-paced environment, and willing to collaborate and provide support wherever needed.

Requirements

• High school diploma or GED.
• Proactive and confident written and verbal communication skills, including raising concerns and communicating directly and professionally.
• Strong organizational and detail-oriented skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, patient-focused approach and ability to contribute to a sense of belonging.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team-player approach.
• Self-motivation, initiative, and ability to work independently and identify improved ways of working.
• Strong analytical and problem-solving skills, including the ability to interpret and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Create a warm, welcoming, and professional experience for patients as the first point of contact.
• Lead patient check-in and explain the program’s goals, vision, and shared-responsibility model.
• Answer inbound calls, schedule and cancel appointments, return messages, and document patient interactions in the EMR.
• Conduct periodic patient satisfaction outreach and identify ways to improve the patient experience.
• Partner with medical assistants, Care Navigators, and clinic staff to provide cross-coverage and team-based support.
• Use the EMR to manage scheduling, documentation, and task routing, and continue improving system proficiency.
• Manage non-clinical supply inventory and mail distribution, and provide administrative support using Microsoft Office tools.
• Keep the front desk and lobby clean, organized, and stocked.
• Obtain, scan, upload, and organize medical records to maintain complete and accurate patient charts.
• Review incoming documentation daily and support medical assistants and the Population Health team with pre-visit chart preparation and record retrieval.
• Perform additional duties as assigned to support clinic operations and patient care.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products such as hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED