Medical Receptionist Primary Care

HealthPartners•Maple Grove, MN

About The Position

Park Nicollet is hiring a Medical Receptionist for its Primary Care Frontline team at Maple Grove Primary Care. The role supports patients, employer groups, clinicians, and support staff through a mix of in-person, telephone, and computer-based interactions. The receptionist may work in the call center, answering and responding to incoming calls, or at the front desk, greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and performing clerical duties. The position provides timely, courteous service, protects patient confidentiality, completes work professionally, supports process improvement and organizational changes, and maintains an orderly work area. The role calls for initiative, attention to detail, time management, compassion, technology proficiency, and adaptability. The work schedule is Monday through Friday on the day shift, with occasional Saturdays.

Requirements

At least 6 months of related experience.
Accurate computer and keyboarding skills.
Knowledge of age-related growth and development principles necessary to provide appropriate service and assure patient safety.
Proficiency operating telephones and headsets, PCs, printers, photocopiers, and fax machines.

Nice To Haves

Strong verbal and written communication skills.
Human relations sensitivity and customer service skills.
Listening and telephone etiquette skills.
Medical terminology knowledge.
Comfort asking patients for co-pays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.

Responsibilities

Answer and respond rapidly and accurately to incoming telephone calls from patients and employer groups.
Meet department-specific agent expectations and follow established guidelines and processes.
Greet patients and collect co-pays.
Schedule follow-up appointments and referrals.
Provide departmental clerical support.
Provide timely and courteous service to patients and employer groups requesting care.
Maintain patient confidentiality and protect patient rights.
Complete assigned work in a timely and professional manner.
Support ongoing process improvement and organizational or departmental changes.
Identify oneself and the department during phone interactions.
Accept additional related tasks as needed.
Maintain a clean and orderly work area.
Work with clinicians and support staff to proactively address challenges, assist patients, and resolve issues.