Medical Receptionist - Primary Care

ConvenientMD • Portsmouth, NH

2d

About The Position

ConvenientMD is seeking a Medical Receptionist to support its primary care clinics and help create a welcoming, home-like environment for patients. The role provides an efficient check-in and check-out experience, maintains accurate and complete patient medical records, and delivers administrative support to keep clinic operations running smoothly. Medical Receptionists are often the first point of contact for patients and help introduce them to the clinic’s value-based care model.

The position suits a self-motivated, adaptable team member who enjoys engaging with patients, staff, and vendors. Clinics are fast-paced and continually evolving, so the role calls for flexibility, collaboration, professionalism, and a solutions-oriented approach. The receptionist works with medical assistants, care navigators, and other clinic staff to provide cross-coverage and team-based support as needed.

Requirements

• High school diploma or GED.
• Proactive and confident written and verbal communication, including raising concerns as they arise and communicating professionally and directly.
• Strong attention to detail and organizational skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, patient-focused approach and an ability to contribute to a sense of belonging.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team orientation.
• Ability to work independently, show initiative and enthusiasm, and identify better ways of working.
• Ability to use available resources to achieve strong outcomes for patients, the team, and the organization.
• Strong analytical and problem-solving skills, including the ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Trustworthiness and ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Create a warm, welcoming, and professional experience for every patient as the first point of contact.
• Lead patient check-in and educate patients about the program’s goals, vision, and shared-responsibility model.
• Answer inbound calls, schedule and cancel appointments, return messages, and document patient interactions in the EMR.
• Conduct periodic patient satisfaction outreach and identify ways to improve the patient experience.
• Partner with medical assistants, care navigators, and clinic staff to provide cross-coverage and team-based support.
• Use the EMR for scheduling, documentation, and task routing, and continue improving system proficiency.
• Oversee non-clinical supply inventory, distribute mail, and provide general administrative support using Microsoft Office tools.
• Keep the front desk and lobby clean, organized, and stocked.
• Obtain, scan, upload, and organize medical records to keep patient charts complete and accurate.
• Review incoming documentation daily and support medical assistants and the Population Health team with pre-visit chart preparation and record retrieval.
• Perform additional duties as assigned to support clinic operations and high-quality patient care.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED