Medical Receptionist Primary Care

HealthPartners Clinic Stillwater•Brooklyn Center, MN

2h•$20 - $29•Onsite

About The Position

Park Nicollet is hiring a Medical Receptionist for its Primary Care Frontline team at Park Nicollet Brookdale. The role provides patient-facing and clerical support through call center and front desk duties, with a focus on timely, courteous service and protecting patient confidentiality. Call center responsibilities primarily involve rapidly and accurately answering and responding to calls from patients and employer groups, while meeting department-specific expectations and following established guidelines and processes. Front desk responsibilities include greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and supporting departmental clerical work. The role also includes patient check-in and registration, outreach for scheduling and rescheduling, sending pre-appointment letters, maintaining the lobby, and sorting and distributing faxes and mail. Employees are expected to deliver excellent customer service, complete assigned work promptly and professionally, support process improvement and organizational or departmental changes, identify themselves and the department during phone interactions, take on related tasks as needed, and maintain a clean and orderly work area. The Brookdale clinic provides services including Internal Medicine, Family Medicine, Eye Care, Urgent Care, Midwifery, and Laboratory/X-ray services. Medical-setting experience is preferred. The location offers free parking and is near amenities and stores.

Requirements

At least 6 months of related experience.
Accurate computer and keyboarding skills.
Knowledge of age-related growth and development principles necessary to provide appropriate service and assure patient safety.
Proficiency operating telephones and headsets, PCs, printers, photocopiers, and fax machines.

Nice To Haves

Experience in a medical setting.
Strong verbal and written communication skills.
Human relations sensitivity and customer service skills.
Listening and telephone etiquette skills.
Medical terminology knowledge.
Comfort asking patients for co-pays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.
Multitasking ability, attention to detail, proficiency in computer applications, eagerness to learn and grow professionally, and a positive, engaging attitude.

Responsibilities

Rapidly and accurately answer and respond to incoming calls from patients and employer groups.
Meet department-specific agent expectations and follow established guidelines and processes.
Greet patients and provide front desk support.
Collect patient co-pays.
Schedule follow-up appointments and referrals.
Check in and register patients.
Conduct patient outreach for scheduling and rescheduling.
Send pre-appointment letters.
Maintain the lobby and support departmental clerical duties.
Sort and distribute faxes and mail.
Provide timely, courteous service to patients and employer groups.
Maintain patient confidentiality and protect patient rights.
Complete assigned work in a timely and professional manner.
Support ongoing process improvement and organizational or departmental changes.
Identify self and department during phone interactions.
Accept additional related tasks and maintain a clean, orderly work area.