Medical Receptionist

ConvenientMD • Saco, ME

8d • $20 - $24

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist greets and assists patients, completes registrations, updates records, collects payments, and helps ensure patients with and without reservations are seen promptly. The role is suited to someone interested in starting or developing a career in customer service or the medical field who enjoys working with people, staying organized, and multitasking.

The Medical Receptionist supports patient flow and clinic operations through front-desk service, reservation management, administrative work, and collaboration with the healthcare team. The role requires navigating reservation and electronic medical record systems, understanding the clinic’s services and associated costs, and following established protocols, including those of occupational health partners. The position requires 12-hour shifts, including specified weekend shifts, flexibility for nights, weekends, and holidays, and travel to other clinic locations for coverage when needed and for training.

Requirements

• High school diploma or GED.
• Availability to work 12-hour shifts.
• For full-time work: availability for three 12-hour shifts per week, including at least four shifts per month on a Saturday or Sunday.
• For part-time work: availability for two 12-hour shifts per week, including at least two shifts per month on a Saturday or Sunday.
• For per diem work: availability for four 12-hour shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• Ability, when needed, to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Ability to travel for training shifts outside the primary clinic within a one-hour commute.
• Proactive, confident written and verbal communication, including the ability to raise concerns and communicate directly and professionally.
• Strong attention to detail and organizational skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
• Strong analytical and problem-solving skills, including the ability to interpret and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other programs used for medical registration and collecting HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner, and assist them in person and over the phone.
• Register patients efficiently and ensure required forms are completed accurately.
• Update new and existing patient records.
• Answer patient inquiries, including insurance and billing questions, and provide clear information.
• Assist ill or distraught patients as necessary using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payment.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Schedule specialist referrals as needed for patient follow-up.
• Follow established protocols and work across multiple software systems in support of occupational health partners and the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and tidy.
• Perform administrative tasks such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope of services provided by ConvenientMD and the costs associated with those services.
• Use reservation scheduling and electronic medical record software systems.

Benefits

• Collaborative team environment that encourages professional growth.
• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and access to discounts on services and products, including hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED