Medical Receptionist

ConvenientMD • Windham, NH

8d • Onsite

About The Position

At ConvenientMD, the Medical Receptionist is the first point of contact for patients and visitors entering a clinic. Working alongside the clinical team, this role welcomes patients, completes registrations, updates patient records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. It is suited to someone interested in customer service or beginning a career in the medical field.

The Medical Receptionist supports patient flow and clinic operations by managing reservations and registration, assisting with specialist referrals, handling calls and administrative work, and using software for scheduling and electronic medical records. The role also requires familiarity with ConvenientMD services and their associated costs, and adherence to protocols for occupational health partners and Employer Services.

The schedule requires 12-hour shifts. Full-time employees work three shifts per week, including at least four Saturday or Sunday shifts per month. The position requires flexibility to work nights, weekends, and holidays, and may require travel to other ConvenientMD locations within one hour of the primary clinic, including for training.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts.
• For full-time: work three 12-hour shifts per week, including at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• When needed, ability to work at a minimum of three other ConvenientMD locations within one hour's travel distance of the primary clinic.
• Ability to travel for training shifts at a location within a one-hour commute of the primary clinic.
• Proactive, confident written and verbal communication; able to raise concerns and communicate directly and professionally with colleagues and patients.
• Detail-oriented and highly organized, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, patient-focused approach and ability to contribute to a sense of belonging.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team-oriented approach.
• Self-motivated and able to work independently, take initiative, and identify improvements.
• Strong analytical and problem-solving skills, including ability to interpret and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner.
• Assist patients in person and by phone, respond to inquiries, and provide assistance.
• Register patients efficiently and ensure required forms are completed accurately.
• Update new and existing patient records.
• Handle insurance and billing inquiries and explain information clearly to patients.
• Assist ill or distressed patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payment.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Collaborate with the healthcare team to support efficient patient flow and clinic operations.
• Assist with scheduling specialist referrals for patient follow-up.
• Follow established protocols for occupational health partners and Employer Services while navigating multiple software systems.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative tasks such as photocopying, filing, and maintaining daily activity logs.
• Become familiar with ConvenientMD services and their associated costs.
• Use software systems for reservation scheduling and electronic medical records.

Benefits

• Collaborative team environment that encourages professional growth.
• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products including hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED