Medical Receptionist - Primary Care (Per Diem/Seasonal)

ConvenientMD • Exeter, NH

3d

About The Position

ConvenientMD is hiring a Medical Receptionist for its primary care clinics. The role creates a welcoming environment for patients and supports smooth check-in and check-out, accurate patient records, and daily clinic administration. The position suits someone who enjoys engaging with patients, coworkers, and vendors and can adapt to a fast-paced, changing clinic environment.

The Medical Receptionist is a first point of contact for patients and helps explain the value-based care program. The role handles phone support, appointment scheduling, patient interaction documentation in the EMR, patient satisfaction outreach, administrative operations, supply inventory, and medical record coordination. The receptionist also collaborates with medical assistants, Care Navigators, and other clinic staff to provide team-based support.

Requirements

• High school diploma or GED.
• Proactive, confident written and verbal communication skills, including the ability to raise concerns and communicate directly and professionally.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, patient-focused approach.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team skills and ability to work effectively with others.
• Self-motivation, initiative, and ability to work independently.
• Analytical and problem-solving skills, including the ability to interpret and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related medical registration and HIPAA documentation programs.
• Experience working with insurance billing and coding information.

Responsibilities

• Create a warm, welcoming, and professional experience for every patient as the first point of contact.
• Lead patient check-in and explain the program’s goals, vision, and shared responsibility model.
• Answer inbound calls, schedule and cancel appointments, return messages, and document patient interactions in the EMR.
• Conduct periodic patient satisfaction outreach and identify ways to improve the patient experience.
• Partner with medical assistants, Care Navigators, and clinic staff to provide cross-coverage and team-based support.
• Use the EMR for scheduling, documentation, and task routing, and continually improve system proficiency.
• Oversee non-clinical supply inventory, manage mail distribution, and provide administrative support using Microsoft Office tools.
• Maintain a clean, organized, and stocked front desk and lobby.
• Obtain, scan, upload, and organize medical records to keep patient charts complete and accurate.
• Review incoming documentation daily and support medical assistants and the Population Health team with pre-visit chart preparation and record retrieval.
• Perform additional duties as assigned to support clinic operations and patient care.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products including hotels, travel, entertainment, and restaurants.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED