Primary Care Medical Assistant- Per Diem

Boston Medical Center•Boston, MA

About The Position

The Medical Assistant provides clinical and administrative support in a primary care clinic. Under the direction and supervision of a licensed nurse or provider, the role participates in patient care, performs delegated clinical tasks, supports patient flow, and helps prepare patients and clinical areas for visits. Administrative work includes registration, appointment scheduling, demographic and financial information verification, insurance checks, record maintenance, and collection of patient payments. The role supports accurate patient documentation, specimen collection and testing, routine clinical procedures, infection-control practices, equipment and supply readiness, and patient education. The Medical Assistant also contributes to population health outreach, collaborates with the interdisciplinary care team, and maintains patient confidentiality and respectful, age-appropriate care. Some advanced clinical and administrative activities may require additional training or certification.

Requirements

High school diploma or GED, plus successful completion of a medical assistant program, successful completion of the second medical-surgical clinical rotation, or an equivalent combination of education and healthcare-related work experience.
At least two years of previous work experience.
Must pass clinical competency testing.
Ability to effectively speak, read, and write English.
Ability to perform basic math and quantitative measurements.
Excellent customer service and professional communication skills with patients, staff, the public, and internal and external contacts.
Organizational skills to set priorities and complete assigned work efficiently.
Ability to accurately interpret and use basic medical terminology and abbreviations.
Ability to work independently and make decisions based on department policies and established procedures.
Basic computer proficiency, including accessing, entering, and interpreting computerized data.
Ability to maintain strict confidentiality of sensitive information.

Nice To Haves

Experience in a clinical setting is preferred.

Responsibilities

Provide respectful, non-discriminatory patient care and maintain patient dignity, rights, and confidentiality.
Perform delegated patient-care interventions under the direction of a licensed nurse or provider and communicate task status and patient findings to the care team.
Monitor patient flow, communicate wait times, notify staff of patient arrivals, and escort patients to examination rooms.
Review charts and prepare for visits, identifying care needs and entering orders for tests or laboratory work according to clinic guidelines.
Collect and document patient identifiers, vital signs, chief complaints, medical and social history, allergies, smoking status, medications, immunization history, and other intake information.
Prepare patients for provider visits, set up equipment and supplies, administer screening questionnaires, download device data, and alert providers to abnormal findings.
Collect, label, send, and deliver specimens; perform phlebotomy and designated point-of-care tests and other technical procedures within the role's training and scope.
Assist with routine clinical procedures, wound care, equipment care, patient preparation, and cleaning or decontamination of equipment and instruments.
Follow isolation procedures, universal precautions, infection-control standards, and emergency response procedures within the scope of the role.
Complete patient visits by printing disposition forms and education materials and assisting with prior authorization staging as directed.
Support population health management through registry review and patient reminders for preventive tests and screenings.
Check, assemble, clean, restock, and maintain clinic equipment and supplies; report broken or nonfunctional items and prepare supply orders.
Perform ambulatory administrative duties, including registration, scheduling, collecting co-payments, updating patient data, verifying insurance, and obtaining required prior approvals.
Maintain patient records and clinic files; prepare charts, enter information into computer systems, communicate relevant findings, and coordinate with Medical Records regarding possible duplicate records.
Handle clinic mail and notices, create cross-booking activities, reschedule appointments, enter charge and diagnosis codes as directed, and track borrowed or rented equipment.
Support orientation of new staff and float-pool staff, participate in staff meetings and quality improvement or education activities, and maintain competencies and required certificates.
Adapt to changing clinic needs, collaborate with team members, coordinate breaks with clinic activity, and comply with hospital standards, policies, procedures, and regulations.