Medical Assistant Urgent Care - Per Diem

Carbon Health•Alameda, CA

About The Position

Carbon Health is seeking a compassionate, dependable, and motivated Medical Assistant to support providers and clinical operations on its Urgent Care team. The role helps ensure patients receive efficient, compassionate, high-quality care in a fast-paced setting serving patients with a variety of acute medical needs. The Medical Assistant collaborates with providers, fellow Medical Assistants, front office staff, and clinic leadership to support patient care and efficient clinic operations. The successful candidate is adaptable, detail-oriented, and able to balance multiple priorities while maintaining a positive patient experience. They demonstrate initiative, accountability, effective communication, teamwork, empathy, and follow-through.

Requirements

High school diploma or equivalent required.
Current Medical Assistant certification, preferred or required based on applicable state and organizational requirements.
Current Basic Life Support (BLS) certification or ability to obtain it as required.
Knowledge of medical terminology, vital signs, clinical procedures, and basic patient care.
Familiarity with electronic medical records (EMR) and clinical documentation.
Strong organizational, communication, and multitasking skills.
Ability to work efficiently and remain calm in a fast-paced, high-volume clinical environment.
Ability to recognize priorities and escalate urgent patient care concerns appropriately.
Professionalism, compassion, empathy, and a patient-first mindset.
Strong attention to detail and commitment to accurate documentation and compliance.
Ability to work independently while contributing positively to a collaborative team.
Willingness to learn new technology, systems, and clinical workflows.
Adaptability, problem-solving, accountability, and commitment to continuous improvement.
Ability to maintain patient confidentiality and comply with HIPAA regulations.

Nice To Haves

Previous experience in Urgent Care, Emergency Medicine, or an outpatient clinical setting.
Experience with phlebotomy, injections, EKGs, specimen collection, and point-of-care testing.

Responsibilities

Welcome patients and provide a warm, professional, and compassionate experience throughout their visit.
Room patients; obtain and document vital signs; and review medications, allergies, and relevant medical history.
Assist providers with examinations, minor procedures, and clinical treatments.
Perform clinical skills within the scope of training, certification, and applicable regulations, including injections, EKGs, point-of-care testing, specimen collection, and phlebotomy.
Perform and assist with diagnostic testing, including rapid tests, urinalysis, pregnancy testing, glucose testing, and other approved point-of-care services.
Assist with wound care, splinting, dressing changes, and other minor procedures as trained and authorized.
Support laboratory workflows, including specimen collection, labeling, processing, and timely handling.
Assist with X-ray workflows when applicable, following required training and authorization.
Maintain accurate and timely documentation in the electronic medical record (EMR).
Monitor patient flow and communicate anticipated wait times or delays to patients and the clinical team.
Prioritize patient care needs and promptly escalate changes in patient condition or urgent clinical concerns to the provider.
Support referrals, follow-up instructions, patient messages, and post-visit care coordination.
Ensure exam rooms, equipment, and clinical areas are clean, organized, disinfected, and properly stocked.
Follow infection prevention standards, OSHA requirements, HIPAA guidelines, and established clinical workflows.
Collaborate with providers, front office staff, and clinic leadership to maintain efficient daily operations.
Participate in daily huddles, team meetings, training, and ongoing quality improvement initiatives.
Demonstrate ownership, accountability, empathy, and follow-through in every patient interaction.