Medical Assistant Urgent Care - Per Diem

Carbon Health • Alameda, CA

2d

About The Position

Carbon Health is seeking a compassionate, dependable, and motivated Medical Assistant to support its Urgent Care team. The role supports providers and clinical operations while helping deliver efficient, compassionate, high-quality, patient-centered care to people with a variety of acute medical needs. The Medical Assistant collaborates with providers, fellow Medical Assistants, front office staff, and clinic leadership in a fast-paced environment, balancing multiple priorities while maintaining a positive patient experience.

The ideal candidate is adaptable, detail-oriented, proactive, accountable, and an effective communicator who values teamwork. The role requires patient-focused clinical support, accurate documentation, attention to compliance, and the ability to recognize and escalate urgent patient-care concerns.

Requirements

• High school diploma or equivalent.
• Current Basic Life Support (BLS) certification or ability to obtain it as required.
• Knowledge of medical terminology, vital signs, clinical procedures, and basic patient care.
• Familiarity with electronic medical records (EMR) and clinical documentation.
• Strong organizational, communication, and multitasking skills.
• Ability to work efficiently and remain calm in a fast-paced, high-volume clinical environment.
• Ability to recognize priorities and appropriately escalate urgent patient-care concerns.
• Professionalism, compassion, empathy, and a patient-first mindset.
• Strong attention to detail and commitment to accurate documentation and compliance.
• Ability to work independently while contributing positively to a collaborative team.
• Willingness to learn new technology, systems, and clinical workflows.
• Adaptability, problem-solving, accountability, and commitment to continuous improvement.
• Ability to maintain patient confidentiality and comply with HIPAA regulations.

Nice To Haves

• Current Medical Assistant certification; may be required depending on applicable state and organizational requirements.
• Previous experience in Urgent Care, Emergency Medicine, or an outpatient clinical setting.
• Experience with phlebotomy, injections, EKGs, specimen collection, and point-of-care testing.

Responsibilities

• Welcome patients and provide a warm, professional, and compassionate experience.
• Room patients; obtain and document vital signs; and review medications, allergies, and relevant medical history.
• Assist providers with examinations, minor procedures, and clinical treatments.
• Perform clinical skills within the scope of training, certification, and applicable regulations, including injections, EKGs, point-of-care testing, specimen collection, and phlebotomy.
• Perform or assist with diagnostic testing, including rapid tests, urinalysis, pregnancy testing, glucose testing, and other approved point-of-care services.
• Assist with wound care, splinting, dressing changes, and other minor procedures as trained and authorized.
• Support laboratory workflows, including specimen collection, labeling, processing, and timely handling.
• Assist with X-ray workflows when applicable and when properly trained and authorized.
• Maintain accurate and timely documentation in the electronic medical record (EMR).
• Monitor patient flow and communicate anticipated wait times or delays to patients and the clinical team.
• Prioritize patient-care needs and promptly escalate changes in patient condition or urgent clinical concerns to the provider.
• Support referrals, follow-up instructions, patient messages, and post-visit care coordination.
• Keep exam rooms, equipment, and clinical areas clean, organized, disinfected, and properly stocked.
• Follow infection prevention standards, OSHA requirements, HIPAA guidelines, and established clinical workflows.
• Collaborate with providers, front office staff, and clinic leadership to maintain efficient daily operations.
• Participate in daily huddles, team meetings, training, and ongoing quality improvement initiatives.
• Demonstrate ownership, accountability, empathy, and follow-through in patient interactions.

What This Job Offers

• Education Level: High school or GED