Medical Receptionist - Primary Care (Per Diem/Seasonal)

ConvenientMD • Exeter, NH

3d

About The Position

ConvenientMD is hiring a Medical Receptionist to support its primary care clinics. Medical Receptionists create a welcoming environment and ensure smooth patient check-in and check-out, maintain accurate patient records, and provide administrative support for clinic operations. The role suits someone who is eager to learn, self-motivated, patient-focused, adaptable, and comfortable working in a fast-paced, evolving clinic. The position is identified as per diem/seasonal.

Requirements

• High school diploma or GED.
• Proactive, confident written and verbal communication skills, including raising concerns and communicating directly and professionally.
• Strong attention to detail and organizational skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, patient-focused approach and the ability to contribute to a sense of belonging.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate effectively as part of a team and work independently with initiative and enthusiasm.
• Initiative to identify better ways of working and use available resources to achieve good outcomes.
• Strong analytical and problem-solving skills, including the ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Create a warm, welcoming, and professional experience for patients as the first point of contact.
• Lead patient check-in and educate patients about the program’s goals, vision, and shared responsibility model.
• Answer inbound calls, schedule and cancel appointments, return messages, and document patient interactions in the EMR.
• Conduct periodic patient satisfaction outreach and identify ways to improve the patient experience.
• Partner with medical assistants, care navigators, and clinic staff to provide cross-coverage and team-based support.
• Use the EMR for scheduling, documentation, and task routing, and continually improve system proficiency.
• Manage non-clinical supply inventory and mail distribution, and provide general administrative support using Microsoft Office tools.
• Keep the front desk and lobby clean, organized, and stocked.
• Obtain, scan, upload, and organize medical records to ensure patient charts are complete and accurate.
• Review incoming documentation daily and support medical assistants and the Population Health team with pre-visit chart preparation and record retrieval.
• Perform additional duties as assigned to support clinic operations and high-quality patient care.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED