Primary Care Medical Assistant- Per Diem

BMC Software•Boston, MA

7d•$24 - $29

About The Position

The Medical Assistant provides clinical and administrative support in a primary care clinic. Under the direction and supervision of a licensed nurse or provider, the Medical Assistant participates in patient care by performing delegated clinical tasks in accordance with hospital policies, procedures, protocols, and standards of practice. Administrative work includes gathering registration information, scheduling appointments, verifying demographic and financial information, and helping facilitate patient flow in the ambulatory setting. The role supports the care team through patient intake, chart preparation and documentation, patient-flow coordination, specimen handling, basic clinical procedures, equipment and supply management, and preventive-care outreach. It also performs ambulatory-services clerical duties such as registration, scheduling, insurance verification, collecting payments, and maintaining patient records. The Medical Assistant is expected to protect confidentiality and patient rights, communicate effectively with patients and colleagues, maintain competency, and follow applicable hospital and regulatory standards. Some tasks may require specific training or certification. Advanced activities vary by clinic and may include assisting with specialty procedures or performing tasks such as phlebotomy and suture removal.

Requirements

High school diploma or GED, plus at least one of the following: successful completion of a medical assistant program; successful completion of the second medical-surgical clinical rotation; or an equivalent combination of education and healthcare-related work experience.
At least two years of previous work experience.
Must pass clinical competency testing.
Ability to speak, read, and write English effectively.
Ability to perform basic math and quantitative measurements.
Excellent customer-service and communication skills, including courteous and professional interaction with patients, staff, and other contacts.
Organizational skills to set priorities and complete assigned work efficiently.
Ability to interpret and use basic medical terminology and abbreviations accurately.
Ability to work independently and make decisions based on departmental policies and established procedures.
Basic computer proficiency, including accessing, entering, and interpreting computerized data.
Ability to maintain strict confidentiality of sensitive information.
Ability to maintain technical competency and required certificates, education records, and unit-specific competencies.

Nice To Haves

Experience in a clinical setting is preferred.

Responsibilities

Provide respectful, nonjudgmental, nondiscriminatory care and protect patient autonomy, dignity, confidentiality, and rights.
Perform delegated patient-care interventions under the direction of a licensed nurse or provider, and coordinate assignments, priorities, and task outcomes with the care team.
Monitor patient flow, update patients about wait times, notify staff of patient arrivals, and escort patients from the waiting room to exam rooms.
Review charts and prepare for visits, identify patient care needs, enter orders for tests and labs as permitted by clinic protocols, and prepare needed equipment and supplies.
Complete patient intake, including verifying identifiers, collecting and documenting vital signs and histories, recording allergies, smoking status, medications and immunizations, and administering preventive-care screens and questionnaires.
Prepare patients for provider visits, alert providers when patients are ready, and communicate abnormal findings to the appropriate clinical staff.
Collect, label, send, and, when needed, deliver specimens with appropriate laboratory documentation.
Perform clinical tasks as trained and delegated, which may include point-of-care testing, EKGs, phlebotomy, specimen collection, glucose testing, dressing changes, suture removal, and other listed technical skills.
Provide basic skin and equipment care; assist with minor procedures and patient preparation; follow universal precautions and isolation procedures; and arrange for nurse presence during wound assessments at dressing changes.
Clean and decontaminate equipment and instruments; inspect, maintain, assemble, and restock supplies and equipment; report malfunctioning items and prepare supply orders.
Support population-health outreach by reviewing registry data and reminding patients about preventive tests and screenings.
Complete visit-related administrative tasks, including printing disposition forms and patient education materials, and assisting with prior-authorization work as directed.
Perform ambulatory clerical duties, including registration, scheduling, collecting copayments, verifying insurance and prior approvals, maintaining records, updating patient data, and directing patients with financial concerns to appropriate staff.
Manage clinic files, charts, mail, forms, appointment coordination, medical record requests, billing and diagnosis code updates as directed, equipment tracking, and related administrative duties.
Adapt to changing clinic needs, collaborate with staff, support a positive work environment, participate in meetings and quality or education activities, and maintain required competencies and records.
Follow hospital policies, procedures, protocols, regulations, attendance and safety standards, and infection-control requirements; perform other duties as needed.