Medical Receptionist

ConvenientMD • Augusta, ME

8d • $20 - $24

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, this person will welcome patients, complete registrations, update patient records, collect payments, and help ensure patients with and without reservations are seen in a timely manner. The role is suited to someone interested in customer service or beginning a career in the medical field.

The Medical Receptionist supports patient interaction, payment collection, clinic coordination, front desk operations, and the use of ConvenientMD technology and services. The position requires 12-hour shifts, including nights, weekends, and holidays, as well as travel to other clinics for coverage when needed and for training. The posting lists full-time, part-time, and per-diem availability options.

ConvenientMD describes its work environment as collaborative and supportive of professional growth. Benefits include urgent care services for team members and their families at no cost, health, dental, and vision coverage, company-paid short-term disability, optional pet insurance, a 401(k) match after one year, access to primary care depending on location, reduced tuition through an educational alliance, and access to discounts.

Requirements

• High school diploma or GED.
• Availability to work 12-hour shifts.
• Full-time schedule: three 12-hour shifts per week, including at least four Saturday or Sunday shifts per month; part-time schedule: two 12-hour shifts per week, including at least two Saturday or Sunday shifts per month; per-diem schedule: four 12-hour shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• Ability to work at a minimum of three other ConvenientMD locations within a one-hour travel distance from the primary clinic when needed.
• Ability to travel for training shifts within a one-hour commute from the primary clinic.
• Proactive, confident written and verbal communication skills, including raising concerns and communicating directly and professionally.
• Strong attention to detail and organizational skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
• Strong analytical and problem-solving skills, including the ability to understand and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience as a medical receptionist or in a similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner, and provide assistance in person and over the phone.
• Register patients efficiently and ensure required forms are complete and accurate.
• Update new and existing patient records.
• Handle insurance and billing inquiries by providing clear information to patients.
• Assist ill or distraught patients as necessary, using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely patient payments.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Assist with scheduling specialist referrals for patient follow-up as needed.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and tidy.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the scope of services offered by ConvenientMD and the costs associated with them.
• Use reservation scheduling and electronic medical record software.
• Travel to other ConvenientMD locations within a one-hour travel distance from the primary clinic when needed, and travel to training shifts outside the primary clinic within a one-hour commute.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and access to discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED