Medical Receptionist

Mercy Medical Center • Baltimore, MD

6d

About The Position

Mercy Medical Center is hiring a Medical Receptionist for Mercy’s Breast Center. The Medical Receptionist greets and registers patients and helps create a positive patient experience as the first point of contact when patients schedule appointments or arrive at the office. The role is responsible for front desk operations, including scheduling patients, answering phones, scanning medical records, triaging patient phone calls, collecting insurance information and verifying benefits, entering charges, and posting payments.

Employees are expected to support Mercy Medical Center’s mission and its commitment to providing patients with easy access to high-quality care, service, and value. This includes maintaining confidentiality of patient and financial information and treating patients with dignity and compassion.

Requirements

• High school diploma or GED.
• Computer proficiency and technical aptitude, including the ability to use applicable Microsoft Office programs, Microsoft Outlook, Meditech, Epic, and Performance Manager/NetLearning.
• Ability to read, write, and speak English in an understandable manner.
• Ability to work independently and make independent decisions when circumstances warrant.
• Ability to communicate effectively and deal tactfully with personnel, visitors, patients, physicians, customers, and the general public.
• Flexibility, personal integrity, and ability to function effectively as part of a team.
• Ability to follow written and oral instructions.
• Ability to adapt to changing organizational, patient, and market needs.
• Ability to travel as required.

Nice To Haves

• At least one year of experience as a Medical Assistant or EMT-Paramedic.
• CPR certification.

Responsibilities

• Greet and register patients.
• Schedule patients and answer phones.
• Scan medical records.
• Triage patient phone calls according to severity and importance.
• Collect insurance information and verify benefits.
• Enter charges and post payments.
• Uphold Mercy Medical Center’s mission, including protecting confidential patient and financial information and treating patients with dignity and compassion.
• Adapt to changing organizational, patient, and market needs.
• Travel as required.
• Contribute to a positive working environment and enhance the patient experience.

Benefits

• Competitive health, prescription, vision, and dental benefits and wellness credit for eligible employees.
• 403(b) retirement plan with company match and catch-up provision.
• Paid time off and company-paid holidays.
• Tuition, books, and fees reimbursement.
• Mental health resources and employee wellness opportunities through the Employee Assistance Program.
• Employer-paid short- and long-term disability benefits for eligible employees.
• Voluntary benefits.
• Discounts on auto and home insurance and Verizon plans.
• Rewards and recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED