Medical Receptionist

ConvenientMD • Auburn, ME

8d • $20 - $24

About The Position

ConvenientMD is seeking a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist greets patients, completes registration, updates patient records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The role is suited to someone interested in customer service or beginning a career in healthcare who enjoys working with people, staying organized, and multitasking.

The receptionist supports patient interactions, clinic coordination, front desk operations, and use of ConvenientMD technology and services. The position requires 12-hour shifts, including a specified number of weekend shifts depending on employment arrangement. Flexibility to work nights, weekends, and holidays is required, as is travel for training and, when needed, work at other nearby ConvenientMD locations.

The posted hourly pay range is $19.50–$24. Benefits include health, dental, and vision coverage; company-paid short-term disability; optional pet insurance; a 401(k) match after one year; no-cost urgent care for team members and their families; access to primary care depending on location; reduced tuition through an educational alliance; and discounts on various services and products.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts. Full-time availability requires three shifts per week and at least four Saturday or Sunday shifts per month; part-time availability requires two shifts per week and at least two weekend shifts per month; per-diem availability requires four shifts per month, ideally one per week.
• Flexibility to work nights, weekends, and holidays.
• When needed, ability to work at a minimum of three other ConvenientMD locations within a one-hour travel distance from the primary clinic.
• Ability to travel to training shifts outside the primary clinic within a one-hour commute.
• Proactive, confident written and verbal communication skills, including raising concerns and communicating directly and professionally.
• Strong attention to detail and organizational skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support a sense of belonging.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative.
• Strong analytical and problem-solving skills, including the ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience as a medical receptionist or in a similar customer service position.
• Familiarity with medical terminology and basic insurance processes.
• Experience with electronic records management software and programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner, and respond to inquiries in person and over the phone.
• Register patients efficiently, complete required forms, and maintain accurate new and existing patient records.
• Handle insurance and billing inquiries and provide patients with clear information.
• Assist ill or distressed patients using available resources.
• Collect payments, insurance co-pays, and prescription charges in accordance with clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely patient payments.
• Coordinate with the healthcare team to support patient flow, clinic operations, patient satisfaction, and provider schedules.
• Manage online and walk-in reservations and patient registration.
• Assist with scheduling specialist referrals for follow-up as needed.
• Use multiple software systems and follow occupational health partner protocols in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative tasks such as photocopying, filing, and maintaining daily activity logs.
• Learn the clinic’s services and associated costs.
• Use reservation scheduling and electronic medical record systems.

Benefits

• Urgent care services at no cost to team members and their families.
• Health coverage.
• Dental coverage.
• Vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED