Medical Receptionist

ConvenientMD • Sanford, ME

8d

About The Position

ConvenientMD is hiring a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, the receptionist greets and assists patients, completes registrations, updates patient records, collects payments, and helps ensure that patients with and without reservations are seen promptly. The role is suited to someone interested in customer service or beginning a career in the medical field who enjoys working with people, staying organized, and multitasking.

The Medical Receptionist supports patient interactions, payment collection, clinic coordination, and front-desk operations. The role involves managing online reservations and walk-ins, scheduling specialist referrals, responding to phone calls and inquiries, maintaining a welcoming reception area, and handling administrative tasks. The receptionist also learns the clinic’s services and costs and uses reservation-scheduling and electronic medical record systems.

The position requires 12-hour shifts. Full-time employees work three shifts per week, including at least four weekend shifts per month. Flexibility to work nights, weekends, and holidays is required. When needed, employees must be able to work at a minimum of three other ConvenientMD locations within one hour of their primary clinic and travel within that distance for training shifts. The hourly pay range is $19.50–$24, with final compensation based on factors including location and relevant experience.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts in consecutive or non-consecutive days.
• For full-time: work three 12-hour shifts per week and at least four shifts per month on a Saturday or Sunday.
• Flexibility to work nights, weekends, and holidays.
• When needed, ability to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic and travel for training shifts within one hour.
• Proactive, confident written and verbal communication, including the ability to raise concerns and communicate directly and professionally.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, authentic, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to build and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team.
• Self-motivation, initiative, and ability to work independently.
• Analytical and problem-solving skills, including the ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Engage with patients in a welcoming, professional manner and address inquiries in person and by phone.
• Welcome patients and visitors to the clinic.
• Register patients efficiently and ensure required forms are completed accurately.
• Handle insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as necessary using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payment.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up.
• Navigate multiple software systems and follow established protocols, including those of occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and welcoming.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the clinic’s services and associated costs.
• Use reservation-scheduling and electronic medical record systems.
• Work required 12-hour shifts, including the applicable weekend shifts, and provide flexibility for nights, weekends, and holidays.
• When needed, work at a minimum of three other ConvenientMD locations within one hour of the primary clinic and travel for training shifts within one hour of the primary clinic.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and discounts on services and products including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED