Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Chattanooga, TN

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and helps maintain a compassionate, welcoming atmosphere. It requires knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees, with a sustained focus on customer service during periods of high patient volume. The specialist greets, registers, and discharges patients; collects and verifies demographic, financial, and insurance information; collects applicable patient payments; and supports patient flow and continuity of care. The position may also assist with back-office duties within scope of practice, support new employee onboarding and training, and help maintain a clean, organized clinic environment. Fast Pace Health describes opportunities for mentoring, development of clinical competencies, community involvement, and a career path.

Requirements

High school diploma or equivalent.
At least 1 year of customer experience for Level 1, with urgent care experience preferred.
For Levels 2 and 3, 3 years of billing and coding experience and intermediate computer skills, including typing 70–100 words per minute.
For Levels 2 and 3, knowledge of Microsoft Office, including Word and Excel, and intermediate Excel skills including basic formulas and VLOOKUP.
Current CPR license is specified for Levels 1, 2, and 3.
Preferred: 1 year of medical office experience with basic medical terminology and insurance knowledge.
1 year of experience with basic PC use, including a mouse and standard software such as MS Office, Outlook, and Word.

Nice To Haves

Urgent care customer-service experience.
Medical office experience with basic medical terminology and insurance knowledge.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties within scope of practice as needed.
Accurately collect and enter patient demographic and financial information during registration.
Verify and update patient insurance information at registration.
Maintain knowledge of medical insurance plans, including co-pays, deductibles, and coverage limits, and stay current on Government and Commercial Insurance Plan changes.
Maintain understanding of the Fast Pace Self-Pay program.
Collect insurance payments, co-pays, deductibles, or Self-Pay amounts during patient registration.
Answer phones politely and in a patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate medical records processes for continuity of care.
Complete mandatory compliance training and follow applicable processes and procedures.
Maintain positive, cordial relationships with clients and employees and contribute to a positive work atmosphere.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, make introductions, provide clinic tours, and review clinic processes.
Assist new employees with learning activities and required training, including job shadowing, demonstrations, and coaching.
Comply with company operating standards and uphold company Core Values of teamwork, communication, empowerment, quality of care, and friendliness.
Promote and maintain a respectful culture and protect employee, employer, patient, and business confidentiality.
Use basic PC skills, including typing, a mouse, and software such as MS Outlook and Word.
Maintain office and reception-area cleanliness and organization, including desk, patient, and office spaces; take out garbage and assist team members in maintaining a professional appearance.
Perform other duties as assigned by management.
At Levels 2 and 3, perform administrative duties such as scheduling, ordering, and training, and other duties assigned by the Clinic and/or Regional Director.
Receive and activate within 7 days of hire.