Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Greenville, MS

13h

About The Position

At Fast Pace Health, the Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers outstanding customer service and helps maintain a compassionate, welcoming atmosphere. It requires knowledge of front-office processes, including patient registration and insurance practices, and effective communication with patients and clinic employees, while maintaining a strong customer focus during periods of high patient volume. The position supports patient registration, insurance verification and payment collection, patient flow, medical records coordination, reception-area upkeep, and general clinic cleanliness. The specialist may cross-train and assist with back-office duties within their scope of practice. The role also includes welcoming and supporting the training of new employees, completing compliance training, and performing administrative duties such as scheduling and ordering as assigned.

Requirements

High school diploma or equivalent.
One year of experience with basic PC use, including a mouse and standard software such as MS Office, Outlook, and Word.
Ability to use basic PC software and demonstrate basic typing skills.
Ability to comply with company operating standards, processes, procedures, and compliance requirements.
Ability to maintain confidentiality and communicate respectfully with patients, colleagues, and managers.

Nice To Haves

One year of medical office experience, basic medical terminology, and insurance knowledge preferred.
At least one year of customer experience, preferably in urgent care, for Level 1.
Current CPR license for Level 1, Level 2, and Level 3 qualifications described in the posting.
For Level 2 and Level 3: three years of billing and coding experience; intermediate computer skills; typing 70–100 words per minute; Microsoft Word and Excel knowledge; and intermediate Excel skills including basic formulas and VLOOKUP.

Responsibilities

Greet, register, and discharge patients while demonstrating a high level of customer service.
Cross-train and assist with back-office duties as needed and within scope of practice.
Accurately collect and enter patient demographic and financial information during registration.
Verify and update patient insurance information at registration; maintain knowledge of medical insurance plans and changes to government and commercial plans.
Maintain knowledge of the Fast Pace Self-Pay program and collect applicable insurance payments, co-pays, deductibles, or self-pay amounts at registration.
Answer phone calls politely and in a patient-centered manner.
Facilitate patient flow by notifying providers of patient arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records processes for continuity of care.
Complete mandatory compliance training and follow processes and procedures to maintain compliance.
Maintain positive, respectful relationships and communicate in ways that support a positive work atmosphere.
Perform the position’s physical, sensory, cognitive, and environmental functions as specified in the physical demands information.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and provide an overview of clinic processes.
Assist new employees with learning activities and required training; support training through job shadowing, demonstrations, and coaching.
Comply with company operating standards and adhere to company core values.
Promote and maintain confidentiality regarding employees, employers, patients, and business information.
Use basic PC skills, including typing, a mouse, and software such as MS Outlook and Word.
Maintain office cleanliness and organization, including garbage removal and upkeep of desks, patient areas, and office spaces.
Keep the reception area clean and organized.
Perform administration duties such as scheduling, ordering, and training, and other duties assigned by the Clinic or Regional Director.
Perform other duties as assigned by management.