Patient Care Specialist (Medical Receptionist)

Fast Pace Health•Creedmoor, TX

About The Position

The Patient Care Specialist provides administrative support essential to effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The role delivers compassionate, welcoming customer service and uses knowledge of front-office processes, including patient registration, insurance practices, and communication with patients and clinic employees. The specialist maintains a strong customer focus, particularly during periods of high patient volume, and may cross-train to assist with back-office duties within scope of practice. The position supports patient flow and continuity of care by collecting and updating patient and insurance information, handling payments, communicating with providers and patients, and coordinating medical records. It also contributes to a clean, organized clinic environment and may help orient and train new employees. Fast Pace Health describes opportunities for mentoring, clinical competency development, community involvement, and a potential career path.

Requirements

High school diploma or equivalent.
Current CPR license is listed for the Level 1, Level 2, and Level 3 requirements.
Level 1: At least 1 year of customer experience; urgent care experience is preferred.
Level 2: 3 years of billing and coding experience; intermediate computer skills, typing 70–100 words per minute, Microsoft Word and Excel knowledge, and intermediate Excel skills including basic formulas and VLOOKUP.
Level 3: 3 years of billing and coding experience; intermediate computer skills, typing 70–100 words per minute, Microsoft Word and Excel knowledge, and intermediate Excel skills including basic formulas and VLOOKUP.
Preferred: 1 year of medical office experience with basic medical terminology and insurance knowledge.
1 year of experience using a PC, including a mouse and standard software such as Microsoft Office, Outlook, and Word.
Ability to perform the physical, sensory, cognitive, and environmental functions specified for the position.
Ability to comply with company operating standards, maintain confidentiality, and uphold company core values.

Nice To Haves

Urgent care customer-service experience.
Medical office experience with basic medical terminology and insurance knowledge.
For Levels 2 and 3, billing and coding experience, intermediate computer skills, typing 70–100 words per minute, Microsoft Word and Excel knowledge, and intermediate Excel skills including basic formulas and VLOOKUP.

Responsibilities

Greet, register, and discharge patients while providing a high level of customer service.
Cross-train and assist with back-office duties as needed and within scope of practice, including clinical skills for a cross-functional role.
Accurately collect and enter patient demographic and financial information during registration.
Verify and update patient insurance information at registration; maintain knowledge of insurance plans, coverage, co-pays, and deductibles, and stay current on plan changes.
Maintain knowledge of the Fast Pace Self-Pay program and collect applicable insurance payments, co-pays, deductibles, or self-pay amounts at registration.
Answer phone calls politely and in a patient-centered manner.
Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating appropriately with patients and clinical staff.
Retrieve, fax, or mail medical records to primary care providers and coordinate records for continuation of care.
Complete mandatory compliance training and follow processes and procedures that maintain compliance standards.
Maintain positive and cordial relationships with clients and employees and contribute to a positive work atmosphere.
Perform the physical, sensory, cognitive, and environmental functions specified for the position.
Fold towels, clean tables, and help patients with exercise equipment.
Welcome new employees, facilitate introductions and clinic tours, and provide an overview of clinic processes.
Assist new employees with learning activities and required training; support training through job shadowing, demonstrations, and coaching.
Comply with company operating standards and uphold company core values, including teamwork, communication, empowerment, quality of care, and friendliness.
Promote and maintain a respectful culture and protect employee, employer, patient, and business confidentiality.
Use basic PC skills, including typing, a mouse, and software such as MS Outlook and Word.
Maintain office cleanliness and appearance, including taking out garbage and organizing and cleaning desk, patient, office, and reception areas; assist team members as needed.
Perform administration duties as assigned, including scheduling, ordering, and training, as assigned by the Clinic and/or Regional Director.
Perform other duties as assigned by management.